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Business/Investing What's the Secret: To Providing a World-Class Customer Experience (repost)

Posted on 2010-03-16




Name:Business/Investing What's the Secret: To Providing a World-Class Customer Experience (repost)
ASIN/ISBN:0470196122
Language:English
File size:4.8 Mb
Publish Date: 2008-05-02
ISBN: 0470196122
Pages: 336 pages
File Type: PDF
File Size: 4,8 MB
Other Info: Wiley
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What's the Secret: To Providing a World-Class Customer Experience

What's the Secrets? gives you an inside look at the world-class customer service strategies at today's some of the best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.

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