Economics/Finances What's the Secret: To Providing a World-Class Customer Experience (0470196122)

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What's the Secret

What's the Secrets? gives you an inside look at the world-class customer service strategies at today's some of the best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.

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	Economics/Finances Revolutionize Your Customer Experience Colin Shaw "Revolutionize Your Customer Experience"Palgrave Macmillan \| 2004-12-17 \| ISBN: 140393603X \| 224 pages \| PDF \| 2,4 MBIn his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual fram ...
	Technical Retail Customer Experience News Alert, Free Retail Customer Experience News Alert eNewsletter Subscription
	Science/Engineering The DNA of Customer Experience: How Emotions Drive Value Colin Shaw "The DNA of Customer Experience: How Emotions Drive Value"Palgrave Macmillan \| 2007-07-10 \| ISBN: 0230500005 \| 288 pages \| PDF \| 1,5 MBShow me the money! This is the frantic cry of the "old guard" of senior executives as they des ...
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	Business/Investing What's the Secret: To Providing a World-Class Customer Experience (repost) What's the Secret: To Providing a World-Class Customer ExperienceWiley \| 2008-05-02 \| ISBN: 0470196122 \| 336 pages \| PDF \| 4,8 MBWhat's the Secrets? gives you an inside look at the world-class customer service strategies at today's some of ...

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