Business/Investing Peter Garber - 89 Learning Points for Coaching Call Center CSR's (0874259460)

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Peter Garber - 89 Learning Points for Coaching Call left CSR's

The traditional role of the call left supervisor is a thing of the past. Being an effective coach is fast becoming the most valuable asset you can offer your employees, call left and organization. This interactive training guide is designed for those responsible for the ultimate success of the call left. It is packed with tips and strategies that will help you do your job better and continuously coach your CSR s to improve their skills and the level of service they provide. The book is organized into five parts that drill down to the supervisor s role: The changing role of the supervisor Motivating others Creating effective communications Helping CSR s work together as a team Resolving conflicts between CSR s In just minutes, you ll gain insight and tips that will enable you to change from telling employees what to do to and ensuring the work gets done to coaching employees to reach their greatest potential.

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	Family & Home Learning Points: 80 Activities and Actions for Call Center Excellence Peter R. Garber “Learning Points: 80 Activities and Actions for Call Center Excellence" HRD Press, Inc. \| 2004-11 \| ISBN: 0874258073 \| 112 pages \| PDF \| 5,8 MB Download option: Tx much lapa_ka for the RS mirror!
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	Family & Home Learning Points: 80 Activities and Actions for Call Center Excellence Peter R. Garber “Learning Points: 80 Activities and Actions for Call Center Excellence" HRD Press, Inc. \| 2004-11 \| ISBN: 0874258073 \| 112 pages \| PDF \| 5,8 MB Download option: Tx much lapa_ka for the RS mirror!
	Business/Investing Call Center Lexikon Simone Fojut “Call Center Lexikon" Gabler \| 2008-01-01 \| ISBN: 3834905941 \| 195 pages \| PDF \| 1,78 MB Die wichtigsten Call-Center-Begriffe von A bis ZRund um Call Center und Kundenservice hat sich eine Vielzahl neuer Begriffe in den Bere ...
	Encyclopedias The Call Center Dictionary Madeline Bodin, Keith Dawson “The Call Center Dictionary" CMP \| 2002-02 \| ISBN: 1578200954 \| 227 pages \| PDF \| 2,25 MB Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, tec ...
	Business/Investing Peter R. Garber - Learning Points: 80 Activities and Actions for Call Center Excellence Peter R. Garber - Learning Points: 80 Activities and Actions for Call Center ExcellenceHRD Press \| 2004 \| ISBN: 0874258073 \| Pages: 112 \| PDF \| 5.75 MB80 fun and effective activities that teach your employees the unique principles of call c ...
	Business/Investing Peter Garber - 101 Ways to Build Customer Relationships (Repost) Peter Garber - 101 Ways to Build Customer RelationshipsHRD Press \| 2007 \| ISBN: 159996063X \| Pages: 110 \| PDF \| 1.03 MBAvoid common mistakes made with customers and increase your chance of business survival 101 Ways to Build a Better Relati ...
	Technical One Night at the Call Center: A Novel Author: Chetan Bhagat Publisher: Ballantine Books (May 1, 2007)Language: EnglishISBN-10: 0345498321ISBN-13: 978-0345498328 This bestselling Indian import feels more like a half-baked business-inspirational tract than a novel, as if a washe ...

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