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Encyclopedias The Call Center Dictionary

Madeline Bodin, Keith Dawson “The Call Center Dictionary" CMP | 2002-02 | ISBN: 1578200954 | 227 pages | PDF | 2,25 MB Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, tec ...

Technical One Night at the Call Center: A Novel

Author: Chetan Bhagat Publisher: Ballantine Books (May 1, 2007)Language: EnglishISBN-10: 0345498321ISBN-13: 978-0345498328 This bestselling Indian import feels more like a half-baked business-inspirational tract than a novel, as if a washe ...

Technical A Practical Guide to Call Center Technology

Author: Andrew J. WaitePublisher: CMP Books; 80.00 edition (January 2002)ISBN: 1578200946Pages: 497· How to choose the best call center tools and systems · How to get the most out of ACDs (automatic call distributors) and othe ...

Business/Investing The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

Author: Keith DawsonPublisher: CMP; 5 edition (November 20, 2003)ISBN: 1578203058Pages: 280Product DescriptionProviding comprehensive information on the business of customer call centers, this guide covers everything from choosing the best ...

One night @ call center

3ebooks . The book is all about problems that most of us face in day today life (no matter if you work in call center or not). The book is all about young people who work in call center. Most of them face some sort of problem (girlfriend/ ...

IT Certification Wake Up Your Call Center: How to Be a Better Call Center Agent (Customer Access Management)

Wake Up Your Call Center: How to Be a Better Call Center Agent (Customer Access Management)Purdue Univ Pr | ISSN: 1557531692 | 1999-04 | PDF | 143 Pages | 5,6 Mb In her introduction, Roseanne D'Ausilio states: "We have lots of talk covering ...