IT Certification Wake Up Your Call Center: How to Be a Better Call Center Agent (Customer Access Management) (1557531692)

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Wake Up Your Call left: How to Be a Better Call left Agent (Customer Access Management)

In her introduction, Roseanne D'Ausilio states: "We have lots of talk covering technical information and training, software, hardware, new systems-a whole new language, in fact. But what about the people? They are too often dropped out of the picture as people, and I want to call this to your attention because we, the people, make the difference!"

This revised and expanded edition includes:

A discussion of Y2K

Updated statistics

More managing workplace conflict

A chapter for tech support staff

Expanded references

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	Business/Investing Call Center Lexikon Simone Fojut “Call Center Lexikon" Gabler \| 2008-01-01 \| ISBN: 3834905941 \| 195 pages \| PDF \| 1,78 MB Die wichtigsten Call-Center-Begriffe von A bis ZRund um Call Center und Kundenservice hat sich eine Vielzahl neuer Begriffe in den Bere ...
	Encyclopedias The Call Center Dictionary Madeline Bodin, Keith Dawson “The Call Center Dictionary" CMP \| 2002-02 \| ISBN: 1578200954 \| 227 pages \| PDF \| 2,25 MB Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, tec ...
	Economics/Finances Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service David L. Butler "Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service"Butterworth-Heinemann \| 2004-03-31 \| ISBN: 0750676841 \| 178 pages \| PDF \| 1 MB'Bottom-Line Call Center Management break ...
	Magazine Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices
	Business/Investing Cases in Call Center Management: Great Ideas (Th)at Work (Ichor Business Series) Cases in Call Center Management: Great Ideas (Th)at Work (Ichor Business Series)Richard Feinberg, Ko De Ruyter \| Purdue University Press \| Pages: 356 \| 2004-12-06 \| ISBN : 1557533423 \| PDF \| 2 MBWritten by authorities on the call center ind ...
	Economics/Finances Wake Up Your Call Center: Humanize Your Interaction Hub, 4th Edition Rosanne D'Ausilio, "Wake Up Your Call Center: Humanize Your Interaction Hub, 4th Edition"Purdue University Press \| 2005-03-16 \| ISBN: 1557533873 \| 212 pages \| PDF \| 2,2 MBWake Up Your Call Center: Humanize Your Interaction Hub discusses ...

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	Business/Investing Call Center Lexikon Simone Fojut “Call Center Lexikon" Gabler \| 2008-01-01 \| ISBN: 3834905941 \| 195 pages \| PDF \| 1,78 MB Die wichtigsten Call-Center-Begriffe von A bis ZRund um Call Center und Kundenservice hat sich eine Vielzahl neuer Begriffe in den Bere ...
	Encyclopedias The Call Center Dictionary Madeline Bodin, Keith Dawson “The Call Center Dictionary" CMP \| 2002-02 \| ISBN: 1578200954 \| 227 pages \| PDF \| 2,25 MB Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, tec ...
	Economics/Finances Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service David L. Butler "Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service"Butterworth-Heinemann \| 2004-03-31 \| ISBN: 0750676841 \| 178 pages \| PDF \| 1 MB'Bottom-Line Call Center Management break ...
	Magazine Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices
	Business/Investing Cases in Call Center Management: Great Ideas (Th)at Work (Ichor Business Series) Cases in Call Center Management: Great Ideas (Th)at Work (Ichor Business Series)Richard Feinberg, Ko De Ruyter \| Purdue University Press \| Pages: 356 \| 2004-12-06 \| ISBN : 1557533423 \| PDF \| 2 MBWritten by authorities on the call center ind ...
	Economics/Finances Wake Up Your Call Center: Humanize Your Interaction Hub, 4th Edition Rosanne D'Ausilio, "Wake Up Your Call Center: Humanize Your Interaction Hub, 4th Edition"Purdue University Press \| 2005-03-16 \| ISBN: 1557533873 \| 212 pages \| PDF \| 2,2 MBWake Up Your Call Center: Humanize Your Interaction Hub discusses ...

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