Economics/Finances Wake Up Your Call Center: Humanize Your Interaction Hub, 4th Edition (1557533873)

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Rosanne D'Ausilio, "Wake Up Your Call left: Humanize Your Interaction Hub, 4th Edition"

Wake Up Your Call left: Humanize Your Interaction Hub discusses such call-left topics as e-commerce, ER in the call left, and managing workplace conflict and technical support staff. The fourth edition is expanded and includes the training imperative, self-service, and first call resolution. It also has updated statistics and expanded references.

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