Business/Investing Cases in Call Center Management: Great Ideas (Th)at Work (Ichor Business Series) (1557533423)

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Cases in Call left Management: Great Ideas (Th)at Work (Ichor Business Series)

Written by authorities on the call left industry, Cases in Call left Management brings to light the strategic importance of call centers in today's business world. While large corporations have explicit call centers, small organizations, even if they do not designate a part of the organization as a call left, due to changing attitudes toward customer service, in practice have call centers. As interactions with customers move away from person-to-person to other interactive media options, the call left is emerging from the shadows to become a vital force for corporate marketing and communication. Cases in Call left Management covers the gamut of topics by examining real call centers in action and how managements at those centers have dealt with key call left issues.

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