English
Deutsch
Français
简体中文
繁體中文
Categories
-- Database/SQL
-- Multimedia
-- Internet/Networking
-- Operating System
-- Programming
-- Security/Hacking
-- Science/Engineering
-- Web/HTML/CSS/Ajax
-- Unix/Linux
-- Windows
-- Mac OS X
-- Office
-- Perl/PHP/Python
-- C/C++/C#
-- .NET
-- Java
-- Hardware
-- Game Development
-- Embedded Systems
-- Graphics and Design
-- Network Programming
Study
Novel
Nonfiction
Health
Tutorial
Entertainment
Business
Magazine
Arts & Design
Audiobooks & Video Training
Cultures & Languages
Family & Home
Law & Politics
Lyrics & Music
Software Related
eBook Torrents
Uncategorized
Share With Friends
Archive by Date
2012-08-05
2012-08-04
2012-08-03
2012-08-02
2012-08-01
2012-07-31
2012-07-30
2012-07-29
2012-07-28
Search Tag
Newest
"Multiplexed Networks for Embedded Systems: CAN, LIN, Flexray, Safe-by-Wire..." by Dominique Paret (Repost)
Dino Esposito, "Building Web Solutions with ASP.Net and ADO.NET" (Repost)
Learning Core Audio: A Hands-On Guide to Audio Programming for Mac and iOS
Power Performance - Multimedia Storytelling for Journalism and Public Relations
pluralsight-training.net SQL Server: Transact-SQL Basic Data Retrieval [2012, ENG]
pluralsight-training.net SQL Server: Collecting and Analyzing Trace Data [2012, ENG]
Pluralsight.net - Introduction to Nancy-JWARE
Technical Structured Programming with C++
Technical Getting Started with LaTeX by David R. Wilkins
Windows A Third Window - Natural Life beyond Newton and Darwin
PLURALSIGHT.NET WINDOWS 8 METRO CONNECTED APPS-JGTiSO
PLURALSIGHT.NET WINDOWS 8 METRO APPLICATION DATA-JGTiSO
PLURALSIGHT.NET BUILDING WINDOWS 8 METRO APPS WITH C PLUS PLUS AND XAML-JGTiSO
PLURALSIGHT.NET BUILDING WINDOWS 8 METRO APPS WITH C SHARP AND XAML-JGTiSO
PLURALSIGHT.NET INTRODUCTION TO BUILDING WINDOWS 8 METRO APPLICATIONS-JGTiSO
Multimedia over IP and Wireless Networks - Compression, Networking, and Systems
Interactive Distributed Multimedia Systems and Telecommunication Services
The Art of Hardware Architecture - Design Methods and Techniques for Digital Circuits
Pro/ENGINEER WILDFIRE 5.0 Tutorial and MultiMedia CD
Useful Links
Technical Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment
Posted on 2010-03-16
|  |
The industry s No. 1 selling book on call left management! Now updated and expanded, "Call left Management on Fast Forward"; is the most comprehensive source available on running a call left. It covers every aspect of call left management - service level, forecasting, scheduling, resource calculations, metrics, quality, budgeting, reporting, strategy and key enabling technologies - in a format that is well-organized and easy to understand. The updated and expanded edition contains important new information, including: Trends in customer expectations; Best practices in performance reports and objectives; How to create an effective customer access strategy appropriate for today's environment; How to manage multichannel contacts with quality; New technologies and how they re changing customer contact services; Improving the call left s strategic impact and ROI; New case studies and examples from Wells Fargo, Starbucks, Aetna and many others. From the Publisher Written by Brad Cleveland, the president of ICMI and one of the world's foremost authorities on call left management and customer services, Call left Management on Fast Forward has been the industry's standard reference on running a call left operation since it was originally published in 1997. Many of the processes and policies currently in place in leading service organizations around the world were developed from the books guidelines and suggestions. The updated and expanded edition provides a much-needed update that addresses the dramatic changes that have occurred in the call left industry over the years.
Rating:
2.5 out of 5 by Book123 |
| Download Links | |
| Server | Status |
|---|---|
|
No download url, please check the above content. Free download from UseNet >> Can not download? Search other download URLs here >> Buy This Book at Best Price >> | |
Related Articles
 | Business The Fast Forward MBA in Project Management An updated and revised edition of a bestselling guide to project managementThe first edition of The Fast Forward MBA in Project Management sold over 100,000 copies and has been widely adopted in university courses and corporate training pro ... |
 | Economics/Finances Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service David L. Butler "Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service"Butterworth-Heinemann | 2004-03-31 | ISBN: 0750676841 | 178 pages | PDF | 1 MB'Bottom-Line Call Center Management break ... |
 | Business/Investing The Fast Forward MBA in Selling: Become a Self-Motivated Profit Center and Prosper Joy J. D. Baldridge, "The Fast Forward MBA in Selling: Become a Self-Motivated Profit Center and Prosper"Publisher: Wiley | 1999 | ISBN 0471348546 | PDF | 240 pages | 2 MBThe Fast Forward MBA in Selling brings you the information you need w ... |
| Magazine Streamlining the Insurance Contact Center Efficiency, Effectiveness and Customer Loyalty, Free Infor White Paper
|
 | Magazine Delivering Customer Service via the Contact Center and the Web: Covering All Points of Attack, Free Aberdeen Group Research Report
|
 | Business/Investing The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center Author: Keith DawsonPublisher: CMP; 5 edition (November 20, 2003)ISBN: 1578203058Pages: 280Product DescriptionProviding comprehensive information on the business of customer call centers, this guide covers everything from choosing the best ... |
Comments (0)
