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Technical Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment
Technical Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment
Technical Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment
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Technical Call Center Management on Fast Forward: succeeding in Today's Dynamic Customer Contact Environment |
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Author: Brad ClevelandPublisher: ICMI Press (November 15, 2006)ISBN: 1932558063Pages: 440Product DescriptionThe industry s No. 1 selling book on call center management! Now updated and expanded, "Call Center Management on Fast Forward"; is ... Tags : Environment Customer Management Call Contact , Posted on 2010-03-16 | |
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IT Certification Wake Up Your Call Center: How to Be a Better Call Center Agent (Customer Access Management) |
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Wake Up Your Call Center: How to Be a Better Call Center Agent (Customer Access Management)Purdue Univ Pr; ISSN: 1557531692; 1999-04; PDF; 143 Pages; 5,6 Mb In her introduction, Roseanne D'Ausilio states: "We have lots of talk covering ... Tags : Customer Management Call Agent Better , Posted on 2010-04-12 | |
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Economics/Finances Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer service |
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David L. Butler "Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service"Butterworth-Heinemann; 2004-03-31; ISBN: 0750676841; 178 pages; PDF; 1 MB'Bottom-Line Call Center Management break ... Tags : Culture Customer Management Call Service , Posted on 2010-03-15 | |
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Business 42 Rules for Outsourcing Your Call Center: Best Practices for Outsourcing Call Center Planning, Operations and Management |
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filepost Tags : None, Posted on 2012-04-08 | |
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Business/Investing The Fast Forward MBA in selling: Become a self-Motivated Profit Center and Prosper |
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Joy J. D. Baldridge, "The Fast Forward MBA in Selling: Become a Self-Motivated Profit Center and Prosper"Publisher: Wiley; 1999; ISBN 0471348546; PDF; 240 pages; 2 MBThe Fast Forward MBA in Selling brings you the information you need w ... Tags : Profit Selling Become , Posted on 2010-03-16 | |
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Magazine streamlining the insurance Contact Center Efficiency, Effectiveness and Customer Loyalty, Free infor White Paper |
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Tags : White Loyalty Efficiency Insurance Customer , Posted on 2010-03-16 | |
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Magazine Delivering Customer service via the Contact Center and the Web: Covering All Points of Attack, Free Aberdeen Group Research Report |
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Tags : Covering Attack Customer Research Report , Posted on 2010-03-16 | |
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The Fast Forward MBA in Business Planning for Growth (Fast Forward MBA series) |
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Author: Philip WalcoffPublisher: Wiley (1999)Binding: Paperback, 240 pagespricer: $16.95ISBN-10: 0471345482editorialreviewsThe Fast Forward MBA in Business Planning for Growth gives you a strategy for success!Is your company at a standstill ... Tags : Planning Growth Series Business , Posted on 2010-04-13 | |
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Business/Investing The Call Center Handbook: The Complete Guide to starting, Running, and Improving Your Call Center |
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Author: Keith DawsonPublisher: CMP; 5 edition (November 20, 2003)ISBN: 1578203058Pages: 280Product DescriptionProviding comprehensive information on the business of customer call centers, this guide covers everything from choosing the best ... Tags : Handbook Improving Starting Guide , Posted on 2010-03-16 | |
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Business The Fast Forward MBA in Project Management |
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An updated and revised edition of a bestselling guide to project managementThe first edition of The Fast Forward MBA in Project Management sold over 100,000 copies and has been widely adopted in university courses and corporate training pro ... Tags : Project Management Fast , Posted on 2010-03-15 | |
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The Fast Forward MBA in Project Management, 2nd Edition |
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“This practical, easy-to-use guide gives you instant access to the cutting-edge ideas and hard-won wisdom of one of today's leading experts on project management, Eric Verzuh. Using real-world examples, it delivers all the information ... Tags : Project Edition Management , Posted on 2010-04-14 | |
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Business The Fast Forward MBA in Project Management 2nd Edition |
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Tags : Project Edition Management , Posted on 2010-03-15 | |
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