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Marilyn Suttle, Lori Jo Vest, "Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan"

Every customer oriented business has its own Gladys; someone who demands more than most companies are able or willing to give, one who pushes front line service representatives' buttons, one who requires a higher degree of skill to manage. One who let's just say it can be difficult. Yet how is it that some businesses prove able not only to satisfy their 'Gladys', but turn her into one of their most loyal, utterly pleased customers? Filled with inspiring real-life case studies, "Who's Your Gladys?" reveals how large and small companies from a variety of industries avoid creating difficult customers in the first place.

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	Business/Investing Customer Relationship Management: How to Turn a Good Business into a Great One (Repost) Graham Roberts-Phelps - Customer Relationship Management: How to Turn a Good Business into a Great OneThorogood \| 2001 \| ISBN: 1854181149 \| Pages: 239 \| PDF \| 1.61 MBEvery customer is an individual with a choice. The role of Customer Relati ...
	Business/Investing Graham Roberts-Phelps - Customer Relationship Management: How to Turn a Good Business Into a Great One! Graham Roberts-Phelps - Customer Relationship Management:How to Turn a Good Business Into a Great One!Thorogood Publishing \| 2001 \| ISBN: 185418119X \| Pages: 230 \| PDF \| 5.08 MBInformation about and insights into how to attract and retain c ...
	Economics/Finances The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists: Shep Hyken Wiley \| ISBN: 0470404825 \| 2009-04-06 \| PDF (OCR) \| 256 pages \| 1.55 Mb In today's competitive business cl ...
	Customer Relationship Management: How to Turn a Good Business Into a Great One! Author: Graham Roberts-PhelpsPublisher: Thorogood PublishingISBN: 185418119XPages: 230Product DetailsPaperback: 230 pagesPublisher: Thorogood Publishing; 1st edition (September 15, 2001)Language: EnglishISBN-10: 185418119XISBN-13: 978-18541 ...
	Customers For Life: How To Turn That One Time Buyer Into A Lifelong Customer Author: Carl SewellPublisher: Pocket (1998)Binding: Paperback, 208 pagespricer: $14.00ISBN-10: 067102101Xeditorialreviews HOW GOOD DO YOU WANT TO BE? It's a well-known fact among major executives: Carl Sewell turns onetime buyers into life ...
	Customer Relationship Management: How to Turn a Good Business into a Great One Customer Relationship Management: How to Turn a Good Business into a Great OneThorogoods \| 2001-03-22 \| ISBN: 1854181149 \| 232 Pages \| 4.23 MB \| PDFCustomer Relationship Management: How to Turn a Good Business into a Great OneBy Graham Robe ...

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	Business/Investing Customer Relationship Management: How to Turn a Good Business into a Great One (Repost) Graham Roberts-Phelps - Customer Relationship Management: How to Turn a Good Business into a Great OneThorogood \| 2001 \| ISBN: 1854181149 \| Pages: 239 \| PDF \| 1.61 MBEvery customer is an individual with a choice. The role of Customer Relati ...
	Business/Investing Graham Roberts-Phelps - Customer Relationship Management: How to Turn a Good Business Into a Great One! Graham Roberts-Phelps - Customer Relationship Management:How to Turn a Good Business Into a Great One!Thorogood Publishing \| 2001 \| ISBN: 185418119X \| Pages: 230 \| PDF \| 5.08 MBInformation about and insights into how to attract and retain c ...
	Economics/Finances The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists: Shep Hyken Wiley \| ISBN: 0470404825 \| 2009-04-06 \| PDF (OCR) \| 256 pages \| 1.55 Mb In today's competitive business cl ...
	Customer Relationship Management: How to Turn a Good Business Into a Great One! Author: Graham Roberts-PhelpsPublisher: Thorogood PublishingISBN: 185418119XPages: 230Product DetailsPaperback: 230 pagesPublisher: Thorogood Publishing; 1st edition (September 15, 2001)Language: EnglishISBN-10: 185418119XISBN-13: 978-18541 ...
	Customers For Life: How To Turn That One Time Buyer Into A Lifelong Customer Author: Carl SewellPublisher: Pocket (1998)Binding: Paperback, 208 pagespricer: $14.00ISBN-10: 067102101Xeditorialreviews HOW GOOD DO YOU WANT TO BE? It's a well-known fact among major executives: Carl Sewell turns onetime buyers into life ...
	Customer Relationship Management: How to Turn a Good Business into a Great One Customer Relationship Management: How to Turn a Good Business into a Great OneThorogoods \| 2001-03-22 \| ISBN: 1854181149 \| 232 Pages \| 4.23 MB \| PDFCustomer Relationship Management: How to Turn a Good Business into a Great OneBy Graham Robe ...

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