English
Deutsch
Français
简体中文
繁體中文
Categories
Study
Novel
Nonfiction
Health
Tutorial
Entertainment
Business
-- Economics/Finances
-- Business/Investing
-- Internet Markting
-- Economic Management
Magazine
Arts & Design
Audiobooks & Video Training
Cultures & Languages
Family & Home
Law & Politics
Lyrics & Music
Software Related
eBook Torrents
Uncategorized
Share With Friends
Archive by Date
2012-08-05
2012-08-04
2012-08-03
2012-08-02
2012-08-01
2012-07-31
2012-07-30
2012-07-29
2012-07-28
Search Tag
Newest
Business/Investing Preventing Workplace Theft: They're Stealing from You
Business/Investing Be Your Own Coach: Your Pathway to Possibility
Business/Investing Conferences and Conventions, Second Edition: A global industry (Events Management) (repost)
Business/Investing Management, 6th Edition
Business/Investing Mobile Service Innovation and Business Models (Repost)
Business/Investing Reconfiguring Knowledge Production: Changing Authority Relationships in the Sciences and their Consequences
Business/Investing Accepted! 50 Successful College Admission Essays, 3 Edition (Repost)
Business/Investing Current Issues in Islamic Banking and Finance: Resilience and Stability in the Present System
Business/Investing Power of An Hour (Repost)
Business/Investing Boards That Deliver (Repost)
Business/Investing Jrgen R. Grote, Achim Lang, Volker Schneider - Organized Business Interests in Changing Environments
Business/Investing Green Business - das Milliardengeschäft: Nach den Dot-coms kommen jetzt die Dot-greens (repost)
Business/Investing Forex Shockwave Analysis (repost)
Business/Investing IPO and Equity Offerings (Securities Institute Global Capital Markets) (Repost)
Business/Investing Careers for Self-Starters & Other Entrepreneurial Types
Business/Investing David Mercer "Building Online Stores with osCommerce: Professional Edition" (repost)
Business/Investing An Annotated Timeline of Operations Research: An Informal History (Repost)
Business/Investing Economic Development, 4th Edition (Repost)
Business/Investing Positioning: The Battle for Your Mind, 20th Anniversary Edition
Useful Links
Business/Investing Customer Relationship Management: How to Turn a Good Business into a Great One (Repost)
Posted on 2010-03-16
|  |
More Graham Roberts-Phelps - Customer Relationship Management: How to Turn a Good Business into a Great One Every customer is an individual with a choice. The role of Customer Relationship Management (CRM) is to ensure that each first-time buyer becomes an ongoing client, and every client a self-perpetuating advocate of your business. This book explains the elements of CRM and how to establish an integrated customer relationship-oriented approach in your organisation. How, in a word, to become a business where every customer's need is not just provided for but anticipated. Contents * Customer relationship management demystified * Why do customers defect? * The economics of customer care * Defining customer service excellence * Achieving service excellence * Managing for customer satisfaction * Customer-focused selling and marketing skills * Connecting with customers in the digital age * The ten keys to outstanding customer service * Worksheets, exercises and action plans ..::Other Interesting Books You'd Like To Read::.. A Thief @ AvaxHome - read before using a RapidShare mirror
Rating:
2.5 out of 5 by Book123 |
| Download Links | |
| Server | Status |
|---|---|
| Direct Download Link 1 | Alive |
| Direct Download Link 2 | Alive |
| Download Link (Uploading) | Alive |
| Download Link (DepositFiles) | Alive |
| Download Link (Download Link 1) | Alive |
| Download Link (Download Link 2) | Alive |
| Download Link (Download Link 1) | Alive |
|
Buy This Book at Best Price >> | |
Related Articles
 | Technical Customer Relationship Management Author: Kristin L. Anderson, Carol J. KerrPublisher: McGraw-Hill TradePublish Date: September, 2001ISBN: 0071379541 |
 | Business/Investing Graham Roberts-Phelps - Customer Relationship Management: How to Turn a Good Business Into a Great One! Graham Roberts-Phelps - Customer Relationship Management:How to Turn a Good Business Into a Great One!Thorogood Publishing | 2001 | ISBN: 185418119X | Pages: 230 | PDF | 5.08 MBInformation about and insights into how to attract and retain c ... |
 | Business/Investing Designing A Data Warehouse: Supporting Customer Relationship Management (Repost) Designing A Data WarehousePrentice Hall PTR | 2001-01-08 | ISBN: 0130897124 | 352 pages | PDF | 3,9 MBThe author's basic premise is that the chief purpose of a data warehouse should be to maximize the power of Customer Relationship Manageme ... |
 | Science/Engineering Data Mining Techniques : For Marketing, Sales, and Customer Relationship Management, 2nd Edition (Repost) Michael J. A. Berry, Gordon S. Linoff, "Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management" (2nd edition)Wiley | ISBN 0471470643 | 2004 Year | PDF | 4,35 Mb | 672 PagesThe unparalleled author team of Berry an ... |
 | Business/Investing C.R.M.( Customer Relationship Management ) C.R.M.( Customer Relationship Management )Publisher: Management Pocketbooks | Pages: 128 | 2001-10-20 | ISBN 1870471970 | PDF | 1 MBMeeting the right customers' needs profitably is busnesses' biggest challenge. With customer cho ... |
 | Business/Investing Harvard Business Review on Customer Relationship Management AD Harvard Business Review on Customer Relationship Management Pages: 224 | 2002-01-15 | ISBN: 1578516994 | PDF | 7.3 MBThe Harvard Business Review Paperback Series is designed to bring today's managers and professionals the fundamental ... |
Comments (0)
