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Business/Investing Graham Roberts-Phelps - Customer Relationship Management: How to Turn a Good Business Into a Great One!
Posted on 2010-03-16
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More Graham Roberts-Phelps - Customer Relationship Management: How to Turn a Good Business Into a Great One! Information about and insights into how to attract and retain customers are provided in this business manager's reference. Demonstrating that every customer is unique but can be segmented by value, pattern, and buying criteria, this guide discusses why customers defect, how to keep a customer for life, the customer interaction cycle, and how to develop a marketing database. With charts, checklists, and case studies, it shares innovative ideas for customer service and explains how to generate a customer culture through recruitment, training, and promotion. Also included are strategies for conducting customer surveys and opportunities for connecting with customers in the digital age. Do you know only a small part of all books is visible on the AvaxHome Homepage (@ Home)? To see all of them use Download Link (EBooks) category. If you enjoy my books look at my A Thief @ AvaxHome - read before using any RapidShare link
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Related Articles
 | Technical Customer Relationship Management Author: Kristin L. Anderson, Carol J. KerrPublisher: McGraw-Hill TradePublish Date: September, 2001ISBN: 0071379541 |
 | Economics/Finances The Concise Guide to Telephone Tactics by Graham Roberts-Phelps The Concise Guide to Telephone Tactics by Graham Roberts-Phelps (Author)Publisher: Thorogood Publishing (January 25, 2005) | ISBN-10: 1854182781 | PDF | 0,7 Mb | 196 pages A goldmine of information, tips and techniques, turning the the te ... |
 | Business/Investing Customer Relationship Management: How to Turn a Good Business into a Great One (Repost) Graham Roberts-Phelps - Customer Relationship Management: How to Turn a Good Business into a Great OneThorogood | 2001 | ISBN: 1854181149 | Pages: 239 | PDF | 1.61 MBEvery customer is an individual with a choice. The role of Customer Relati ... |
 | Business/Investing Graham Roberts-Phelps - Working Smarter Graham Roberts-Phelps - Working SmarterThorogood | 1999 | ISBN: 1854181475 | Pages: 283 | PDF | 5.47 MBThis inspirational book provides a refreshing approach to making the decisions that affect both your business and personal life and your ... |
 | Business/Investing C.R.M.( Customer Relationship Management ) C.R.M.( Customer Relationship Management )Publisher: Management Pocketbooks | Pages: 128 | 2001-10-20 | ISBN 1870471970 | PDF | 1 MBMeeting the right customers' needs profitably is busnesses' biggest challenge. With customer cho ... |
 | Business/Investing Harvard Business Review on Customer Relationship Management AD Harvard Business Review on Customer Relationship Management Pages: 224 | 2002-01-15 | ISBN: 1578516994 | PDF | 7.3 MBThe Harvard Business Review Paperback Series is designed to bring today's managers and professionals the fundamental ... |
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