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Firebrands: Building Brand Loyalty in the Internet Age

Posted on 2010-03-15




Name:Firebrands: Building Brand Loyalty in the Internet Age
ASIN/ISBN:0072124490
Language:English
File size:10.73 Mb
Publisher: cGraw-Hill Osborne Media
Publish Date: 2000-08-14
ISBN: 0072124490
File Type: PDF
Pages: 318 pages
File Size: 10.73 MB
   Firebrands: Building Brand Loyalty in the Internet Age

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Doug Millison, Michael Moon, ""

There are so many books on the market that discuss the concept of 'brand' from so many different points of view, that it's difficult to sort out the good from the bad. This is one of the good ones.

Moon and Millison define the basic concepts around brand. They explain in clear buzzword-light language what influences the growth and positioning of a brand. Finally, they provide ample and well-explained pointers to further reading to help understand some of their basic ideas more clearly.

As a consultant working for a systems integrator, one of the things that impressed me the most was the focus on execution. Many books about branding seem to imply that the technical details are irrelevant to brand success, but _Firebrands_ makes the point that a relationship with a customer only has brand value when supported by appropriate policies, training, and technical infrastructure. This is a message that can't be, IMO, repeated often enough.

Well worth the time to read.

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