Business/Investing Customer Service Training (Pergamon Flexible Learning Trainer's Workshop Series) (0750663634)

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Maxine Kamin "Customer Service Training (Pergamon Flexible Learning Trainer's Workshop Series)"

The Trainer's Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each book in the series includes a companion CD-ROM with PowerPoint? presentations and electronic copies of all supporting material featured in the book.

Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you:

?create fantastic customer service to meet your specific needs

?raise the bar for service excellence

?become a more effective and efficient facilitator

?ensure training is on target and gets results

"This book is a complete training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service."

Fred S. Anton, Chief Executive Officer, Warner Bros. Publications

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upload to other servers , these two buggy servers are not working for all !

don't waste your breath addelhakin it'll only fall on deaf ears

although i am very thankful to the uploaders for sharing these ebooks with us

almost all of them don't give a shit if you can download them or not

just wait a while, some kind soul will come along and stick it up on RS or something

tamaraw..agree with ya. pity though. uploaders loose out. its stupid as well!

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