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The Big Book of Customer Service Training Games (Big Book Series)
Posted on 2010-04-14
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Author: Peggy Carlaw, Vasudha K. Deming
Publisher: McGraw-Hill (1998) Binding: Paperback, 209 pages pricer: $24.95 ISBN-10: 0070779740 editorialreviews Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more. failed no
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 | Business/Investing The Big Book of Customer Service Training Games (Big Book) Peggy Carlaw, Vasudha K. Deming, "The Big Book of Customer Service Training Games (Big Book)"McGraw-Hill | Pages: 209 | 1998-09-01 | ISBN 0070779740 | PDF | 2.0 MbHelp your employees to excel in dealing with the public with this stimulating ... |
| Business/Investing The Big Book of Customer Service Training Games The Big Book of Customer Service Training GamesMcGraw-Hill; 1 edition | ISBN 0070779740 | 209 pages | September 1, 1998 | PDF | 2 MbHelp your employees to excel in dealing with the public with this stimulating, fun-filled collection of cust ... |
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