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Business/Investing The Big Book of Customer Service Training Games
Posted on 2010-03-15
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More The Big Book of Customer Service Training Games Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more. Скачать | Download - (2 Mb) | | No Posting Of Mirror Double Post, whats on the mod's mind? Previous post here /ebooks/business_job/Customer_Service_Training_Games.html dnld link here.
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Related Articles
 | Business/Investing The Big Book of Customer Service Training Games (Big Book) Peggy Carlaw, Vasudha K. Deming, "The Big Book of Customer Service Training Games (Big Book)"McGraw-Hill | Pages: 209 | 1998-09-01 | ISBN 0070779740 | PDF | 2.0 MbHelp your employees to excel in dealing with the public with this stimulating ... |
 | Business/Investing 101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques
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 | Business/Investing Customer Service Training 101: Quick and Easy Techniques That Get Great Results Renee Evenson "Customer Service Training 101: Quick and Easy Techniques That Get Great Results" AMACOM | 2005-09-02 | ISBN: 0814472907 | 224 pages | PDF | 1,3 MB If the true face of any organization is its customer service people, then ... |
 | Business/Investing Ken Welsh - Happy About Customer Service?: Creating a Culture of Customer Service Excellence Ken Welsh - Happy About Customer Service?: Creating a Culture of Customer Service ExcellenceHappy About | 2008 | ISBN: 160005093X | Pages: 104 | PDF | 1.03 MBWe live in an affluent world. A world with a multitude of choices and innumerable ... |
 | 101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques (Pfeiffer Essential Resources for Training and HR Professionals) Author: Lorraine L. UkensPublisher: Pfeiffer (2007)Binding: Paperback, 400 pagespricer: $50.00ISBN-10: 0787982008editorialreviews101 Ways to Improve Customer Service provides a variety of training and development interventions that can be p ... |
| The Big Book of Customer Service Training Games (Big Book Series) Author: Peggy Carlaw, Vasudha K. DemingPublisher: McGraw-Hill (1998)Binding: Paperback, 209 pagespricer: $24.95ISBN-10: 0070779740editorialreviewsHelp your employees to excel in dealing with the public with this stimulating, fun-filled coll ... |
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