Business/Investing What Customers Like About You : Adding Emotional Value for Service Excellence and Competitive Advantage (1857882016)

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	Technical Competing in a Service Economy: How to Create a Competitive Advantage Through Se Author: Michael D. Johnson, Anders GustafssonPublisher: Jossey-BassPublish Date: 16 May, 2003ISBN: 0787961566
	Business/Investing The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization The Nordstrom Way to Customer Service ExcellenceWiley \| 2005-03-08 \| ISBN: 0471702862 \| 288 pages \| PDF \| 1,8 MBThe authors not only explain the principles of the world’s best customer service company, they also show you how to implement t ...
	Science/Engineering The ManuFuture Road: Towards Competitive and Sustainable High-Adding-Value Manufacturing Francesco Jovane, Engelbert Westkämper, David Williams, "The ManuFuture Road: Towards Competitive and Sustainable High-Adding-Value Manufacturing"Springer \| ISBN: 3540770119 \| November 1, 2008 \| 262 pages \| PDF \| 31.6 MBManufacturing in Eu ...
	Economics/Finances Sultan Kermally - New Economy Excellence Series, New Economy Energy: Unleashing Knowledge for Competitive Advantage Sultan Kermally - New Economy Excellence Series, New Economy Energy: Unleashing Knowledge for Competitive AdvantageWiley \| 2001 \| ISBN: 0471499633 \| Pages: 256 \| PDF \| 8.91 MBThe aim of the series is a simple one - to help managers create a ...
	Strategy As Action: Competitive Dynamics and Competitive Advantage "Strategy As Action: Competitive Dynamics and Competitive Advantage" Curtis M. Grimm, Hun Lee, Ken G. Smith Oxford University Press \| ISBN: 0195161440 \| 288 pages \| PDF \| 1,45 MbStrategy as Action presents an action plan for how firms can ...
	Technical New Economy Excellence Series, New Economy Energy: Unleashing Knowledge for Competitive Advantage ISBN: 0471499633 Publisher: Wiley Author: Sultan KermallyDescription:The aim of the series is a simple one - to help managers create and sustain competitive advantage in the Internet economy. The series pioneers a new generation of business ...

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	Technical Competing in a Service Economy: How to Create a Competitive Advantage Through Se Author: Michael D. Johnson, Anders GustafssonPublisher: Jossey-BassPublish Date: 16 May, 2003ISBN: 0787961566
	Business/Investing The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization The Nordstrom Way to Customer Service ExcellenceWiley \| 2005-03-08 \| ISBN: 0471702862 \| 288 pages \| PDF \| 1,8 MBThe authors not only explain the principles of the world’s best customer service company, they also show you how to implement t ...
	Science/Engineering The ManuFuture Road: Towards Competitive and Sustainable High-Adding-Value Manufacturing Francesco Jovane, Engelbert Westkämper, David Williams, "The ManuFuture Road: Towards Competitive and Sustainable High-Adding-Value Manufacturing"Springer \| ISBN: 3540770119 \| November 1, 2008 \| 262 pages \| PDF \| 31.6 MBManufacturing in Eu ...
	Economics/Finances Sultan Kermally - New Economy Excellence Series, New Economy Energy: Unleashing Knowledge for Competitive Advantage Sultan Kermally - New Economy Excellence Series, New Economy Energy: Unleashing Knowledge for Competitive AdvantageWiley \| 2001 \| ISBN: 0471499633 \| Pages: 256 \| PDF \| 8.91 MBThe aim of the series is a simple one - to help managers create a ...
	Strategy As Action: Competitive Dynamics and Competitive Advantage "Strategy As Action: Competitive Dynamics and Competitive Advantage" Curtis M. Grimm, Hun Lee, Ken G. Smith Oxford University Press \| ISBN: 0195161440 \| 288 pages \| PDF \| 1,45 MbStrategy as Action presents an action plan for how firms can ...
	Technical New Economy Excellence Series, New Economy Energy: Unleashing Knowledge for Competitive Advantage ISBN: 0471499633 Publisher: Wiley Author: Sultan KermallyDescription:The aim of the series is a simple one - to help managers create and sustain competitive advantage in the Internet economy. The series pioneers a new generation of business ...

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