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Business/Investing The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization

Posted on 2010-03-15




Name:Business/Investing The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
ASIN/ISBN:0471702862
Language:English
File size:1.8 Mb
Publish Date: 2005-03-08
ISBN: 0471702862
Pages: 288 pages
File Type: PDF
File Size: 1,8 MB
Other Info: Wiley
   Business/Investing The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization



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The Nordstrom Way to Customer Service Excellence

The authors not only explain the principles of the world’s best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.

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