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Family & Home The alpha male program For Dating and Relationships
Family & Home Things a Monkey Could Cook by Jean Stites
Family & Home Cheese and Cheese-Making by James Long, John Benson
Family & Home Eat to Lose Weight
Family & Home Low Carb Holiday Recipes
Family & Home Low Carb Holiday Recipes
Family & Home Eat to Lose Weight
Family & Home Low Carb Holiday Recipes
Family & Home Low Carb Holiday Recipes
Family & Home Gourmet Garden Salads
Family & Home Chinese - Japanese Cook Book
Family & Home The Physiology of Taste, or Meditations on Transcendental Gastronomy
Family & Home Cocktails and mixed drinks
Family & Home Momofuku
Family & Home Easy Vegetarian: Uncomplicated and Sophisticated Vegetarian Recipes for All Seasons (Quick & Easy)
Family & Home Joseph T. Catalano - Nursing Now!: Today's Issues, Tomorrow's Trends (4th edition)
Family & Home 100 Rezepte Internationale Fisch - Spezialitäten
Family & Home Culinary Calculations: Simplified Math for Culinary Professionals (repost)
Family & Home Tapas and More Great Dishes from Spain
Family & Home A Little Irish Cookbook
Family & Home Things a Monkey Could Cook by Jean Stites
Family & Home Cheese and Cheese-Making by James Long, John Benson
Family & Home Eat to Lose Weight
Family & Home Low Carb Holiday Recipes
Family & Home Low Carb Holiday Recipes
Family & Home Eat to Lose Weight
Family & Home Low Carb Holiday Recipes
Family & Home Low Carb Holiday Recipes
Family & Home Gourmet Garden Salads
Family & Home Chinese - Japanese Cook Book
Family & Home The Physiology of Taste, or Meditations on Transcendental Gastronomy
Family & Home Cocktails and mixed drinks
Family & Home Momofuku
Family & Home Easy Vegetarian: Uncomplicated and Sophisticated Vegetarian Recipes for All Seasons (Quick & Easy)
Family & Home Joseph T. Catalano - Nursing Now!: Today's Issues, Tomorrow's Trends (4th edition)
Family & Home 100 Rezepte Internationale Fisch - Spezialitäten
Family & Home Culinary Calculations: Simplified Math for Culinary Professionals (repost)
Family & Home Tapas and More Great Dishes from Spain
Family & Home A Little Irish Cookbook
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Family & Home The Lifebelt: The Definitive Guide to Managing Customer Retention
Posted on 2010-03-16
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More John A. Murphy, "The Lifebelt: The Definitive Guide to Managing Customer Retention" In a world where there is increasing choice for just about every kind of product and service, winning and holding the best customers is key to the success of any business. Customer Relationship Management, or CRM, is a concept that senior managers in any kind of business ignore at their peril. At its heart is the successful management of customer retention by being customer-focused as an organization. The concept is not rocket science, but its implementation is more of a challenge. It involves a fundamental change within the organization. In this book, John Murphy introduces "The Lifebelt" - quite literally an aid to keeping afloat in this pressured environment. The Lifebelt is a framework that offers a practical way forward to integrating and mobilizing the entire oragnization toward a holistic CRM programme. The proprietary framework features six key factors identified as being essential for consistent delivery of service: customer focus, processes, employee involvement, training, measurement, and continuous improvement. John Murphy outlines how each of the factors should be owned by an appropriate member of the top management team. When this framework is systematically and effectively implemented and managed it will considerably enhance the customer retention capacity of the company. The logic of the framework applies to virtually all industries internationally. Managers and marketers across the board will find this book one of the most practical gudies to retaining customers published to date. Not all books on / appear on the homepage. In order not to miss many of them follow Download Link (Ebooks section) (see top of each page on AH) and visit too :)
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