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Business/Investing Sustaining Knock Your Socks Off Service

Posted on 2010-03-16




Name:Business/Investing Sustaining Knock Your Socks Off Service
ASIN/ISBN:0814478247
Language:English
File size:1.02 Mb
Publisher: AMACOM
ISBN: 0814478247
Publish Date: edition 1993
File Type: CHM
Pages: 150 pages
File Size: 1,02 mb
   Business/Investing Sustaining Knock Your Socks Off Service

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Sustaining Knock Your Socks Off Service

Zemke shook up the service industry with his two bestselling books on delivering and managing "knock your socks off" service. Now, he and Tom Connellan, a leading authority on the behavioral aspects of service quality, describe the powerful strategies that companies need to know to hang on to the efforts they started in the "gold rush" toward service quality.

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