Study Delivering Knock Your Socks Off Service (081440765X)

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Delivering Knock Your Socks Off Service

The best-selling front-line customer service book ever published is now better than ever. More than a decade after the debut of Delivering Knock Your Socks Off Service, this newly revised edition introduces readers to the next generation of first-class service strategy. Applying the winning Knock Your Socks Off formula to the new demands of 21st-century business, the third edition features all-new chapters on Delivering Knock Your Socks Off E-Service, Creating Trust with Your Customer, and Service Recovery Expectations, plus new and updated stories, real-world examples, and new illustrations by cartoonist John Bush.

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	Technical Knock Your Socks Off Prospecting: How To Cold Call, Get Qualified Leads And Make Author: William Skip Miller, Ron ZemkePublisher: AMACOMPublish Date: 30 June, 2005ISBN: 0814472850
	Business/Investing Knock Your Socks Off Service Recovery Ron Zemke, Chip R. Bell, "Knock Your Socks Off Service Recovery"Publisher: AMACOM \| 2000-05-26 \| ISBN 081447084X \| PDF \| 224 pages \| 1 MBCancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups th ...
	Business/Investing Sustaining Knock Your Socks Off Service Sustaining Knock Your Socks Off Service Publisher: AMACOM \| ISBN: 0814478247 \| edition 1993 \| CHM \| 150 pages \| 1,02 mbZemke shook up the service industry with his two bestselling books on delivering and managing "knock your socks off" ser ...
	Business/Investing Chip R. Bell, Ron Zemke - Managing Knock Your Socks Off Service Chip R. Bell, Ron Zemke - Managing Knock Your Socks Off ServiceAMACOM \| 2007 \| ISBN: 0814473687 \| Pages: 232 \| PDF \| 1.07 MBToday’s customers demand service that isn’t just beyond the norm, but makes its mark in their minds and in their h ...
	Study Knock Your Socks Off: Sock Dolls (Can Do Crafts, No. 5075) Knock Your Socks Off: Sock Dolls (Can Do Crafts, No. 5075)Design Originals \| 1999 \| English \| ISBN: 1574217550 \| 35 pages \| JPG \| 13,7 MBLots of Cuddly Critters give a new look to the soft, cuddly monkey that Grandma used to make from "Red ...
	Technical Managing Knock Your Socks Off Service (Knock Your Socks Off Series) ISBN: 0814473687 Publisher: AMACOM Author: Chip R. Bell, Ron ZemkeDescription:Todayâs customers demand service that isnât just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managin ...

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	Technical Knock Your Socks Off Prospecting: How To Cold Call, Get Qualified Leads And Make Author: William Skip Miller, Ron ZemkePublisher: AMACOMPublish Date: 30 June, 2005ISBN: 0814472850
	Business/Investing Knock Your Socks Off Service Recovery Ron Zemke, Chip R. Bell, "Knock Your Socks Off Service Recovery"Publisher: AMACOM \| 2000-05-26 \| ISBN 081447084X \| PDF \| 224 pages \| 1 MBCancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups th ...
	Business/Investing Sustaining Knock Your Socks Off Service Sustaining Knock Your Socks Off Service Publisher: AMACOM \| ISBN: 0814478247 \| edition 1993 \| CHM \| 150 pages \| 1,02 mbZemke shook up the service industry with his two bestselling books on delivering and managing "knock your socks off" ser ...
	Business/Investing Chip R. Bell, Ron Zemke - Managing Knock Your Socks Off Service Chip R. Bell, Ron Zemke - Managing Knock Your Socks Off ServiceAMACOM \| 2007 \| ISBN: 0814473687 \| Pages: 232 \| PDF \| 1.07 MBToday’s customers demand service that isn’t just beyond the norm, but makes its mark in their minds and in their h ...
	Study Knock Your Socks Off: Sock Dolls (Can Do Crafts, No. 5075) Knock Your Socks Off: Sock Dolls (Can Do Crafts, No. 5075)Design Originals \| 1999 \| English \| ISBN: 1574217550 \| 35 pages \| JPG \| 13,7 MBLots of Cuddly Critters give a new look to the soft, cuddly monkey that Grandma used to make from "Red ...
	Technical Managing Knock Your Socks Off Service (Knock Your Socks Off Series) ISBN: 0814473687 Publisher: AMACOM Author: Chip R. Bell, Ron ZemkeDescription:Todayâs customers demand service that isnât just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managin ...

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