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Restaurant Basics: Why Guests Don
Posted on 2010-04-13
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Author: Bill Marvin
Publisher: Wiley (1991) Binding: Hardcover, 240 pages pricer: $80.00 ISBN-10: 0471551740 editorialreviews An easy-to-read, comprehensive, commonsense look at restaurant service from the guest's point of view. Helps teach the details of good service, develop meaningful middle management training and establish definitive operating guidelines that enhance service. Explores the particular process by which customers form their opinions of restaurant service. Provides a competitive advantage for restaurant operators. checked failed failed
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