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Tutorial Produktionsmanagement von IT-Dienstleistungen: Grundlagen, Aufgaben und Prozesse
Posted on 2010-06-27
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More Rüdiger Zarnekow, "Produktionsmanagement von IT-Dienstleistungen: Grundlagen, Aufgaben und Prozesse" Die wachsenden Anforderungen der Kunden an die Qualität von IT-Dienstleistungen und die Wirtschaftlichkeit der Leistungserbringungsprozesse lassen dem Produktionsmanagement eine immer wichtigere Rolle zukommen. Das Buch gibt einen praxisorientierten und systematischen Überblick über die fünf zentralen Aufgabenbereiche des Produktionsmanagements eines IT-Dienstleisters: das Management des Leistungsprogramms, der Anwendungsentwicklung, des Produktionspotentials, der Produktionsprozesse und der Anwenderunterstützung. Eine Grundlage des Buches bildet die Übertragung erfolgreicher Managementkonzepte aus der industriellen Produktion auf das Informationsmanagement. Der Leser erhält einen praxisorientierten Überblick und Vorschläge für eine erfolgreiche Gestaltung des Produktionsmanagements. Download Not all books ... appear on the homepage. In order not to miss many of them follow ebooks section (see top of each page on AH)
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