Embedded Systems Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives (9781412093927)

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Author: Randy A. Steinberg
Publisher: Trafford Publishing
Publish Date: January 1, 2001
Pages: 154

How do you measure and report your ITIL processes? Which ITIL metrics matter the most to Senior Executives?

Finally, there is a book that shows you how! This is not a theoretical treatise, but a practical guide that shows you the operational metrics to use and how these can be calculated into Key Performance Indicators (KPIs) and Critical Success factors (CSFs) that resonate with Senior Management. In this book you will learn about:

Defining and building a comprehensive ITIL metrics program; Which metrics are the most important and how to calculate them; Dealing with staff resistance to a metrics program; Tips and suggestions for what to do if inadequate tools and reporting exist; Suggested work plan for how to build your metrics program step-by-step.

In addition, this book contains a helpful CD with a helpful IT Service Management modeling tool that covers all 10 ITIL processes. Simply enter your key operational metrics and the KPIs and CSFs get automatically calculated!

This is a comprehensive guide for building any ITIL metrics program with all the information you need in one place.

"Finally, someone tackled the mystery of ITIL metrics and put it all in one place!"

"No theory here…this gives us the real metrics we can easily go after…"

"A fantastic addition to our ITIL reference library and our IT Service Management solution set!"

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2.5 out of 5 by Book123

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	Technical Measuring the Value of Partnering: How to Use Metrics to Plan, Develop, and Impl Author: Larraine SegilPublisher: AMACOMPublish Date: January, 2004ISBN: 0814407781
	Business Measuring the Value of Partnering: How to Use Metrics to Plan, Develop, and Implement Successful Alliances Measuring the Value of Partnering: How to Use Metrics to Plan, Develop, and Implement Successful AlliancesAMACOM/American Management Association \| ISBN: 0814407781 \| 256 pages \| January 2004 \| CHMHow does one accurately measure an alliance? ...
	Study Measuring the Value of Partnering: How to Use Metrics to Plan, Develop, and Implement Successful All pic info:2007-03-31/1173859421_0814407781_origMeasuring the Value of Partnering: How to Use Metrics to Plan, Develop, and Implement Successful AlliancesAMACOM/American Management Association \| ISBN: 0814407781 \| 256 pages \| January 2004 \| C ...
	Business/Investing Measuring the Value of Partnering: How to Use Metrics to Plan, Develop, and Implement Successful Alliances Publisher: AMACOM/American Management AssociationLanguage: EnglishISBN: 0814407781Paperback: 256 pagesData: January 2004Format: CHMDescription: How does one accurately measure an alliance? With all the factors involved -- productivity, deci ...
	Economics/Finances Measuring Organizational Performance: Metrics for Entrepreneurship And Strategic Management Research Robert B. Carton, Charles W. Hofer, "Measuring Organizational Performance: Metrics for Entrepreneurship And Strategic Management Research"Edward Elgar Publishing \| 2007-01-07 \| ISBN: 1845426207 \| 276 pages \| RS Linkhtt ...
	Programming Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics Thomas Tullis, William Albert "Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics" Morgan Kaufmann \| 2008-03-28 \| ISBN: 0123735580 \| 336 pages \| PDF \| 4,8 MB Effectively measuring the usability of any ...

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Embedded Systems Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives

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