Business/Investing Kelly Mooney, Laura Bergheim - The Ten Demandments: Rules to Live by in the Age of the Demanding Customer (0071387390)

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Kelly Mooney, Laura Bergheim - The Ten Demandments: Rules to Live by in the Age of the Demanding Customer

From the mouths of customers: what they want, how they want it, and what they'll do if they don't get it

There's no way around it. Executives, managers, and strategic thinkers around the globe are grappling with how to transform their organizations from product or service orientation to being customer driven. The 10 Demandments presents an informed and interactive road map that takes readers directly to the hearts, minds, desires, and demands of the new customer, whether it is the end consumer or a business-to-business relationship. In this customer-centric manifesto, customer experience guru Kelly Mooney scrutinizes the total customer experience. "Earn My Trust" . . . "Put Me in Charge" . . . "Inspire Me" . . . Each resulting demandment is a call to action from customersa call that is answered by the book's strategic insights, anecdotes, and action plans.

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	Business/Investing The Eng@ged Customer: The New Rules of Internet Direct Marketing Hans Peter Brondmo, "The Eng@ged Customer: The New Rules of Internet Direct Marketing" Piatkus Books \| 2002 \| ISBN: 0749922370 \| 256 pages \| PDF \| 1,1 MB Observers of the Net have long considered e-mail the medium's killer application. Th ...
	Business/Investing The Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World The Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the WorldMcGraw-Hill \| ISBN:0071603654 \| 2008-10-01 \| PDF \| 352 pages \| 2 Mb Whether you run your own company or work for ...
	Economics/Finances The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists: Shep Hyken Wiley \| ISBN: 0470404825 \| 2009-04-06 \| PDF (OCR) \| 256 pages \| 1.55 Mb In today's competitive business cl ...
	Business/Investing C. Britt Beemer, Robert L. Shook - The Customer Rules C. Britt Beemer, Robert L. Shook - The Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the WorldPublisher: McGraw-Hill \| 2008-10-01 \| ISBN: 0071603654 \| PDF \| 352 pages \| 1. ...
	Lyrics & Music Laura Michelle Kelly - The Storm Inside (2006) - p...
	The Customer Rules The Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the WorldMcGraw-Hill \| 2008-10-01 \| ISBN: 0071603654 \| 352 pages \| PDF \| 1 MBWhether you run your own company or work for ...

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