English
Deutsch
Français
简体中文
繁體中文
Categories
Study
Novel
Nonfiction
Health
Tutorial
Entertainment
Business
-- Economics/Finances
-- Business/Investing
-- Internet Markting
-- Economic Management
Magazine
Arts & Design
Audiobooks & Video Training
Cultures & Languages
Family & Home
Law & Politics
Lyrics & Music
Software Related
eBook Torrents
Uncategorized
Share With Friends
Archive by Date
2012-08-05
2012-08-04
2012-08-03
2012-08-02
2012-08-01
2012-07-31
2012-07-30
2012-07-29
2012-07-28
Search Tag
Newest
Business/Investing Preventing Workplace Theft: They're Stealing from You
Business/Investing Be Your Own Coach: Your Pathway to Possibility
Business/Investing Conferences and Conventions, Second Edition: A global industry (Events Management) (repost)
Business/Investing Management, 6th Edition
Business/Investing Mobile Service Innovation and Business Models (Repost)
Business/Investing Reconfiguring Knowledge Production: Changing Authority Relationships in the Sciences and their Consequences
Business/Investing Accepted! 50 Successful College Admission Essays, 3 Edition (Repost)
Business/Investing Current Issues in Islamic Banking and Finance: Resilience and Stability in the Present System
Business/Investing Power of An Hour (Repost)
Business/Investing Boards That Deliver (Repost)
Business/Investing Jrgen R. Grote, Achim Lang, Volker Schneider - Organized Business Interests in Changing Environments
Business/Investing Green Business - das Milliardengeschäft: Nach den Dot-coms kommen jetzt die Dot-greens (repost)
Business/Investing Forex Shockwave Analysis (repost)
Business/Investing IPO and Equity Offerings (Securities Institute Global Capital Markets) (Repost)
Business/Investing Careers for Self-Starters & Other Entrepreneurial Types
Business/Investing David Mercer "Building Online Stores with osCommerce: Professional Edition" (repost)
Business/Investing An Annotated Timeline of Operations Research: An Informal History (Repost)
Business/Investing Economic Development, 4th Edition (Repost)
Business/Investing Positioning: The Battle for Your Mind, 20th Anniversary Edition
Useful Links
Business/Investing Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
Posted on 2010-06-18
|  |
More Leonardo Inghilleri, Micah Solomon, "Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization" "Filled with treasure and big ideas, this book will help you become exceptional." - SETH GODIN In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand. In Exceptional Service, Exceptional Profit insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty. Their anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's entertainment and technology company Oasis, and has since proven itself in countless companies around the globe from luxury giant BVLGARI to value-sensitive auto parts leader Carquest, and everywhere in between. Now, readers can take the techniques that minted money for these brands and apply them directly to their own businesses. As Ken Blanchard writes, "Leonardo and Micah's philosophies, rules, and winning examples of service excellence will make you want to implement their suggestions immediately in your own organization." Filled with detailed, behind-the-scenes examples, the book unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
Rating:
2.5 out of 5 by Book123 |
| Download Links | |
| Server | Status |
|---|---|
| Direct Download Link 1 | Alive |
| Direct Download Link 2 | Alive |
| Download Link | Alive |
| Download | Alive |
|
Buy This Book at Best Price >> | |
Related Articles
 | Technical Ten Secrets for Successful Customer Service rar
|
 | Business/Investing Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service Richard S. Gallagher , "Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service"AMACOM - 2006-04-21 | ISBN: 0814473083 | 237 Pages | 1.1 MB | PDFTo provide the ultimate in customer service, every memb ... |
 | Business/Investing The Supernova Advisor: Crossing The Invisible Bridge to Exceptional Client Service and Consistent Growth Rob Knapp “The Supernova Advisor: Crossing The Invisible Bridge to Exceptional Client Service and Consistent Growth" Wiley | 2007-12-05 | ISBN: 0470249277 | 127 pages | PDF | 1,2 Mb |
 | Business/Investing The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization The Nordstrom Way to Customer Service ExcellenceWiley | 2005-03-08 | ISBN: 0471702862 | 288 pages | PDF | 1,8 MBThe authors not only explain the principles of the world’s best customer service company, they also show you how to implement t ... |
 | Business/Investing Ken Welsh - Happy About Customer Service?: Creating a Culture of Customer Service Excellence Ken Welsh - Happy About Customer Service?: Creating a Culture of Customer Service ExcellenceHappy About | 2008 | ISBN: 160005093X | Pages: 104 | PDF | 1.03 MBWe live in an affluent world. A world with a multitude of choices and innumerable ... |
 | Economics/Finances Super Service: Seven Keys to Delivering Great Customer Service. Even When You Don't Feel Like It! Even When They Don't Deserve Jeff Gee, Val Gee, "Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!" McGraw-Hill | 2009 | ISBN: 0071625798 | 240 pages | PDF | 1,3 MB Don’t just give t ... |
Comments (0)
