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Author: Janice Twombly, Jeffrey Shuman

Publisher: Kaplan Business (2002)

Binding: Hardcover, 240 pages

pricer: $24.00

ISBN-10: 079315412X

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A proven method for measuring the value of every relationship in the era of collaborative business.

Progressive companies claim to focus on customers, yet too few understand how to profitably deliver what their customers truly value. Award winning business architects, Jeffrey Shuman and Janice Twombly have developed a proven method for measuring the value of every relationship. It is a method specifically designed for today's era of collaborative business. Their book, Everyone is a Customer, offers entrepreneurs and business executives easy to follow advice about how to achieve success through "win-win" collaborative relationships. Readers will learn how to redefine every business relationship as a "customer" relationship; value, measure and manage those relationships; and create new value and improve company performance.

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	Study Web matrics: Proven methods for measuring web site success Web Metrics: Proven Methods for Measuring Web Site SuccessPublisher: Wiley (2002-06-15) \| ISBN-10: 0471220728 \| PDF \| 2.3 Mb \| 356pagesThere now exists a wealth of tools and techniques that can determine if and how a Web site is providing b ...
	Business/Investing Customer Advisory Boards: A Strategic Tool for Customer Relationship Building Customer Advisory Boards: A Strategic Tool for Customer Relationship Building By Tony CarterPublisher: Routledge 2003 \| 162 Pages \| ISBN: 0789015579 \| PDF \| 1.9 MBLearn why customer advisory boards are so successful and how to create one ...
	Technical Collaborative Business Intelligence: Three Steps Toward Superior Customer Responsiveness, Free Aberdeen Group Research Report
	Business/Investing Customer Relationship Management: How to Turn a Good Business into a Great One (Repost) Graham Roberts-Phelps - Customer Relationship Management: How to Turn a Good Business into a Great OneThorogood \| 2001 \| ISBN: 1854181149 \| Pages: 239 \| PDF \| 1.61 MBEvery customer is an individual with a choice. The role of Customer Relati ...
	Business/Investing Graham Roberts-Phelps - Customer Relationship Management: How to Turn a Good Business Into a Great One! Graham Roberts-Phelps - Customer Relationship Management:How to Turn a Good Business Into a Great One!Thorogood Publishing \| 2001 \| ISBN: 185418119X \| Pages: 230 \| PDF \| 5.08 MBInformation about and insights into how to attract and retain c ...
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