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Business/Investing Dealing with Difficult People : 24 lessons for Bringing Out the Best in Everyone

Posted on 2010-03-15




Name:Business/Investing Dealing with Difficult People : 24 lessons for Bringing Out the Best in Everyone
ASIN/ISBN:0071416412
Language:English
File size:0.4 Mb
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More Publisher: McGraw-Hill; 1 edition

Language: English

ISBN: 0071416412

Paperback: 64 pages

Data: February 20, 2003

Format: PDF

Description: Whether at work or at home, we all have to deal with people we can't stand to be around. Our challenge is to develop creative ways to handle these difficult people. Brinkman and Kirschner, both doctors of naturopathic medicine and professional speakers, have just made our job easier with this lively guidebook, in which they identify and explore the psychological roots of ten specific behavior patterns that represent normal people at their worst. Realizing that changing oneself is more realistic than changing the behavior of others, the authors provide a variety of communicative skills that we can cultivate in ourselves to turn conflict into cooperation. Finally, Brinkman and Kirschner (How To Handle Difficult People with Tact and Skill, McGraw, 1994) illustrate how to use these skills with each of the ten problem behaviors. While all problem behaviors might not fit nicely into one of their ten categories, the authors do provide a dynamic assortment of interpersonal communication tools for managing most difficult people. Highly recommended for all libraries.

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