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Business/Investing Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day

Posted on 2010-03-15




Name:Business/Investing Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day
ASIN/ISBN:0130353310
Language:English
File size:1.4 Mb
Publish Date: 2002-06-15
ISBN: 0130353310
Pages: 304 pages
File Type: PDF
File Size: 1,4 MB
Other Info: Pearson Education
   Business/Investing Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day

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Customer Culture

The Customer Culture should be mandatory reading for anyone in business or thinking of going into business or management. The book not only reminds us that without Customers we have no business, but shows the reader how to keep the customers they already have while adding more. Mr. Basch guides the reader through time proven ideas of how to build a customer base, but more importantly cites examples of how these ideas where put to use in real world situations. Customer Culture is a top down approach for anyone at any level of management on how to build a more customer responsive and thus a better business.

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