Book123

Technical Customer Management Excellence

Author: Mike FaulknerPublisher: John Wiley & SonsPublish Date: December, 2002ISBN: 0470848537

Handbook of CRM Achieving Excellence through Customer Management

ebooksatkoobeBook Description:Customer Relationship Management is a holistic strategic approach to managing customer relationships to increase shareholder value, and this major Handbook of CRM gives complete coverage of the key concepts in ...

Business/Investing Handbook of CRM: Achieving Excellence through Customer Management

Publisher: Butterworth-HeinemannLanguage: englishISBN: 0750664371Paperback: 288 pagesData: June 6, 2005Format: PDFDescription: Customer Relationship Management is a holistic strategic approach to managing customer relationships to increase ...

Economics/Finances The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists: Shep Hyken Wiley | ISBN: 0470404825 | 2009-04-06 | PDF (OCR) | 256 pages | 1.55 Mb In today's competitive business cl ...

Business/Investing Ken Welsh - Happy About Customer Service?: Creating a Culture of Customer Service Excellence

Ken Welsh - Happy About Customer Service?: Creating a Culture of Customer Service ExcellenceHappy About | 2008 | ISBN: 160005093X | Pages: 104 | PDF | 1.03 MBWe live in an affluent world. A world with a multitude of choices and innumerable ...

Business/Investing Customer Management Excellence (Repost)

Mike Faulkner, «Customer Management Excellence»John Wiley | ISBN: 0470848537 | PDF | 1.5 MB | 224 pages | 2002 Year“CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping on the bandwago ...