Customer Care Excellence rar (0749450665)

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Author: Sarah Cook

Publisher: Kogan Page (2008)

Binding: Paperback, 256 pages

pricer: $39.95

ISBN-10: 0749450665

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Customer loyalty is essential to the long term financial success of a business, but with more choice than ever before, customers today have high expectations of products and services. Businesses need a top-notch customer services system in place, and Customer Care Excellence explains how to achieve just that.?In clear, practical language, this book explains how to develop and sustain a customer-service focus within a company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers. This new edition includes material on how online technology has affected customer service and employee and customer engagement, illustrated with new examples from Tesco and eBay.

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	Technical Customer Management Excellence Author: Mike FaulknerPublisher: John Wiley &amp; SonsPublish Date: December, 2002ISBN: 0470848537
	Economics/Finances Customer Care Excellence: How to Create an Effective Customer Focus Sarah Cook “Customer Care Excellence: How to Create an Effective Customer Focus" Kogan Page \| 2008-03-01 \| ISBN: 0749450665 \| 280 pages \| PDF \| 1,3 Mb
	Economics/Finances The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists: Shep Hyken Wiley \| ISBN: 0470404825 \| 2009-04-06 \| PDF (OCR) \| 256 pages \| 1.55 Mb In today's competitive business cl ...
	Business/Investing Ken Welsh - Happy About Customer Service?: Creating a Culture of Customer Service Excellence Ken Welsh - Happy About Customer Service?: Creating a Culture of Customer Service ExcellenceHappy About \| 2008 \| ISBN: 160005093X \| Pages: 104 \| PDF \| 1.03 MBWe live in an affluent world. A world with a multitude of choices and innumerable ...
	Maxie Schmidt - Zufriedenheitsorientierte Steuerung des Customer Care Maxie Schmidt - Zufriedenheitsorientierte Steuerung des Customer Care: Management von Customer Care Partnern mittels Zufriedenheits-Service Level StandardsDUV/Gabler \| ISBN: 3835009176 \| 2007-11 \| PDF \| 402 pages \| 1.31 MbCustomer Care, der ...
	Magazine Make Customer Support Social: Turn Customer Engagement into Customer Success, Free Consona Corporation White Paper

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	Technical Customer Management Excellence Author: Mike FaulknerPublisher: John Wiley &amp; SonsPublish Date: December, 2002ISBN: 0470848537
	Economics/Finances Customer Care Excellence: How to Create an Effective Customer Focus Sarah Cook “Customer Care Excellence: How to Create an Effective Customer Focus" Kogan Page \| 2008-03-01 \| ISBN: 0749450665 \| 280 pages \| PDF \| 1,3 Mb
	Economics/Finances The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists: Shep Hyken Wiley \| ISBN: 0470404825 \| 2009-04-06 \| PDF (OCR) \| 256 pages \| 1.55 Mb In today's competitive business cl ...
	Business/Investing Ken Welsh - Happy About Customer Service?: Creating a Culture of Customer Service Excellence Ken Welsh - Happy About Customer Service?: Creating a Culture of Customer Service ExcellenceHappy About \| 2008 \| ISBN: 160005093X \| Pages: 104 \| PDF \| 1.03 MBWe live in an affluent world. A world with a multitude of choices and innumerable ...
	Maxie Schmidt - Zufriedenheitsorientierte Steuerung des Customer Care Maxie Schmidt - Zufriedenheitsorientierte Steuerung des Customer Care: Management von Customer Care Partnern mittels Zufriedenheits-Service Level StandardsDUV/Gabler \| ISBN: 3835009176 \| 2007-11 \| PDF \| 402 pages \| 1.31 MbCustomer Care, der ...
	Magazine Make Customer Support Social: Turn Customer Engagement into Customer Success, Free Consona Corporation White Paper

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