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Encyclopedias The Subtle Body: An Encyclopedia of Your Energetic Anatomy
Nonfiction Advanced Fluid Dynamics by Hyoung Woo Oh
Nonfiction Consolation of Philosophy by Boethius
Nonfiction Overview of Bohmian Mechanics
Nonfiction Digital Systems Design by Ramaswamy Palaniappan
Nonfiction Modern Geography by Marion I. Newbigin
Encyclopedias Encyclopedia of Microfluidics and Nanofluidics [Repost]
Encyclopedias Encyclopedia of Complexity and Systems Science [Repost]
Encyclopedias The Encyclopedia of Applied Animal Behaviour and Welfare
Encyclopedias Space - A Visual Encyclopedia
Abnormal Psychology - An Integrative Approach, 6th Edition
Advanced Social Psychology - The State of the Science
Nonfiction Lectures on Stochastic Control and Nonlinear Filtering
Nonfiction Physics by Cope, Smith, Tower, Turton
Encyclopedias Encyclopedia of Knowledge Management, Second Edition
Encyclopedias Encyclopedia of India (4 Volume Set) [Repost]
Encyclopedias The MMA Encyclopedia (repost)
Nonfiction An Introduction to Nonlinearity in Control Systems
Encyclopedias Skew Fields - Theory of General Division Rings (Encyclopedia of Mathematics and its Applications) by P. M. Cohn
Encyclopedias Books and Beyond - The Greenwood Encyclopedia of New American Reading
Nonfiction Advanced Fluid Dynamics by Hyoung Woo Oh
Nonfiction Consolation of Philosophy by Boethius
Nonfiction Overview of Bohmian Mechanics
Nonfiction Digital Systems Design by Ramaswamy Palaniappan
Nonfiction Modern Geography by Marion I. Newbigin
Encyclopedias Encyclopedia of Microfluidics and Nanofluidics [Repost]
Encyclopedias Encyclopedia of Complexity and Systems Science [Repost]
Encyclopedias The Encyclopedia of Applied Animal Behaviour and Welfare
Encyclopedias Space - A Visual Encyclopedia
Abnormal Psychology - An Integrative Approach, 6th Edition
Advanced Social Psychology - The State of the Science
Nonfiction Lectures on Stochastic Control and Nonlinear Filtering
Nonfiction Physics by Cope, Smith, Tower, Turton
Encyclopedias Encyclopedia of Knowledge Management, Second Edition
Encyclopedias Encyclopedia of India (4 Volume Set) [Repost]
Encyclopedias The MMA Encyclopedia (repost)
Nonfiction An Introduction to Nonlinearity in Control Systems
Encyclopedias Skew Fields - Theory of General Division Rings (Encyclopedia of Mathematics and its Applications) by P. M. Cohn
Encyclopedias Books and Beyond - The Greenwood Encyclopedia of New American Reading
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Nonfiction Are You Being Served? New Tools for Measuring Service Delivery
Posted on 2010-04-16
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More Are You Being Served? New Tools for Measuring Service Delivery Improving service delivery for the poor is an important way to help the poor lift themselves out of poverty. Are You Being Served? presents and evaluates tools and techniques to measure service delivery and increase quality in health and education. The authors highlight field experience in deploying these methods through a series of case studies from 12 countries around the world. Different methodological tools used to evaluate public-sector performance are presented along with country-specifi c experiences that highlight the challenges and lessons learned in using different techniques. The findings show that, while measuring quality is rarely easy, the resulting data can be a powerful tool for policy change. Better measurement of service delivery can create greater accountability and better governance. Are You Being Served? will be a valuable resource for those working in international organizations and for government officials seeking to effectively measure service delivery quality in developing countries.
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