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Law & Politics Civil Protection Orders: A Guide for Improving Practice
Law & Politics Tortured Justice: Using Coerced Evidence to Prosecute Terrorist Suspects
Law & Politics Tortured Justice: Using Coerced Evidence to Prosecute Terrorist Suspects
Law & Politics Intellectual Property Rights
Law & Politics Tortured Justice: Using Coerced Evidence to Prosecute Terrorist Suspects
Law & Politics Imbalance of Powers
Law & Politics Rights of the People by Melvin Urofsky
Law & Politics The ABC of European Union Law
Law & Politics Aktuelle Probleme des Wissenschaftsrechts: Arbeitstagung anlässlich der Eröffnung des Instituts für Öffentliches Recht an der Juristischen Fakultät der Georg-August-Universität Göttingen
Law & Politics Hidden Slaves: Forced Labor in the United States
Law & Politics Discover Canada: The Rights and Responsibilities of Citizenship
Law & Politics How to Retire Abroad by Roger Jones
Law & Politics Living and Working in Australia
Law & Politics Introduction to International Relations: Theories and Approaches
Law & Politics Modern Law of the Sea: Selected Essays
Law & Politics Information Feudalism: Who owns the Knowledge Economy ?
Law & Politics Darkness: The Rise of the Russian Criminal State
Law & Politics Going to Live in Australia by Mary Neilson, Mathew Collins
Law & Politics The Accidental Leader: What to Do When You're Suddenly in Charge
Law & Politics Smash and Grab, Conflict, Corruption, and Human Rights Abuse In the Shrimp Farming Industry
Law & Politics Tortured Justice: Using Coerced Evidence to Prosecute Terrorist Suspects
Law & Politics Tortured Justice: Using Coerced Evidence to Prosecute Terrorist Suspects
Law & Politics Intellectual Property Rights
Law & Politics Tortured Justice: Using Coerced Evidence to Prosecute Terrorist Suspects
Law & Politics Imbalance of Powers
Law & Politics Rights of the People by Melvin Urofsky
Law & Politics The ABC of European Union Law
Law & Politics Aktuelle Probleme des Wissenschaftsrechts: Arbeitstagung anlässlich der Eröffnung des Instituts für Öffentliches Recht an der Juristischen Fakultät der Georg-August-Universität Göttingen
Law & Politics Hidden Slaves: Forced Labor in the United States
Law & Politics Discover Canada: The Rights and Responsibilities of Citizenship
Law & Politics How to Retire Abroad by Roger Jones
Law & Politics Living and Working in Australia
Law & Politics Introduction to International Relations: Theories and Approaches
Law & Politics Modern Law of the Sea: Selected Essays
Law & Politics Information Feudalism: Who owns the Knowledge Economy ?
Law & Politics Darkness: The Rise of the Russian Criminal State
Law & Politics Going to Live in Australia by Mary Neilson, Mathew Collins
Law & Politics The Accidental Leader: What to Do When You're Suddenly in Charge
Law & Politics Smash and Grab, Conflict, Corruption, and Human Rights Abuse In the Shrimp Farming Industry
Useful Links
Law & Politics Lyrics: Are You Being Served? New Tools for Measuring Service Delivery
Posted on 2010-04-12
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More Are You Being Served? New Tools for Measuring Service Delivery Improving service delivery for the poor is an important way to help the poor lift themselves out of poverty. Are You Being Served? presents and evaluates tools and techniques to measure service delivery and increase quality in health and education. The authors highlight field experience in deploying these methods through a series of case studies from 12 countries around the world. Different methodological tools used to evaluate public-sector performance are presented along with country-specifi c experiences that highlight the challenges and lessons learned in using different techniques. The findings show that, while measuring quality is rarely easy, the resulting data can be a powerful tool for policy change. Better measurement of service delivery can create greater accountability and better governance. Are You Being Served? will be a valuable resource for those working in international organizations and for government officials seeking to effectively measure service delivery quality in developing countries.
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