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Methods for Finding Zeros in Polynomials
Lectures on Stochastic Flows and Applications
Educational Psychology by Edward L. Thorndike
The Last Days of Tolstoy by V. G. Chertkov
Globalization and Responsibility
Lectures on Siegel Modular Forms and Representation by Quadratic Forms
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101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series)
Posted on 2010-04-13
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Author: Andrew Griffiths
Publisher: Allen & Unwin (2007) Binding: Paperback, 256 pages pricer: $14.95 ISBN-10: 1741750083 editorialreviews Full of practical tips to improve customer service and maintain a level of excellence, this?resource helps businesses attract new customers and keep?regular customers coming back. Suggestions include understanding customers, using a personalized approach, managing customers over the Internet and telephone, overseeing internal customer service, and stepping in when things go wrong. Helpful tips, such as giving regular customers a contact number for outside normal business hours,?offer great ideas for speeding up customer-service transactions for busy owners and managers. Also included are checklists to gauge customer service satisfaction, handle customer complaints effectively, and analyze competition efficiently. checked checked checked checked checked checked checked
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