Business/Investing Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies (0471191744)

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Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies

To understand and profit from Total Quality Management, companies must pay particular attention to the first word in the phrase—total. The spectacular rewards enjoyed by top companies like 3M, FedEx, and Ben & Jerry's were earned through a total commitment to achieving superior quality and customer satisfaction across all company functions and processes.

Total Quality Management, Second Edition gives you a completely up-to-date look at how 51 of the world's most successful companies put the total into TQM. Each of these companies, including 13 new additions and 23 Baldrige Award winners, is cited as a benchmark performer in a particular business function. Their examples help you set your sights on specific goals and learn a variety of ways to go about achieving each goal. Each chapter features the best practices of one manufacturing company, one service company, and one small business. Following the examples set by these overachievers, you'll discover how to:

* Lead the transition from traditional management to management by quality

* Identify customer needs and use that knowledge to drive the organization

* Integrate strategic quality and business planning into a single strategic process

* Communicate customer and company requirements throughout your organization

* Recognize and reward employee efforts and promote improved quality

* Establish uniform measurement systems and manage by fact, not fiction

* Borrow shamelessly from industry leaders to encourage breakthrough thinking

* Build strengths and eliminate weaknesses through an annual assessment process.

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	Business/Investing Power of Ultimate Six Sigma(r), The: Keki Bhote's Proven System for Moving Beyond Quality Excellence to Total Publisher: AMACOM/American Management Association; 1st editionLanguage: EnglishISBN: 0814407595Paperback: 256 pagesData: January 2003Format: PDFDescription: Developed by Motorola and popularized by Jack Welch and GE, Six Sigma remains today ...
	Business/Investing Leadership Secrets of the World's Most Successful CEOs: 100 Top Executives Reveal the Management Strategies That Made Their Companies Great Publisher: Kaplan BusinessLanguage: EnglishISBN: 0793180619Paperback: 304 pagesData: March 1, 2004Format: CHMDescription: Who knows what it really takes to be an effective leader in today's business world? The most successful CEOs do. They ...
	Economics/Finances Quality Management System Handbook for Product Development Companies Vivek Nanda “Quality Management System Handbook for Product Development Companies" CRC \| 2005-01-27 \| ISBN: 1574443526 \| 352 pages \| PDF \| 4,7 Mb
	Business/Investing Total Productive Maintenance: Proven Strategies and Techniques to Keep Equipment Running at Maximum Efficiency (repost) Total Productive Maintenance: Proven Strategies and Techniques to Keep Equipment Running at Maximum EfficiencyMcGraw-Hill Professional \| 2005-12-31 \| ISBN: 0071467335 \| 448 pages \| PDF \| 6 MBShort on teory and long on practice, this book pr ...
	Economics/Finances Stephan Schiffman's 101 Successful Sales Strategies: Top Techniques to Boost Sales Today Stephan Schiffman "Stephan Schiffman's 101 Successful Sales Strategies: Top Techniques to Boost Sales Today"Adams Media \| English \| 2005-09-01 \| ISBN: 1593373767 \| 275 pages \| PDF \| 1,2 MBYou know you can sell, but you’d sell more—faster! ...
	Science/Engineering Power of Ultimate Six Sigma(r), The: Keki Bhote's Proven System for Moving Beyond Quality Excellence to Total Power of Ultimate Six Sigma(r), The: Keki Bhote's Proven System for Moving Beyond Quality Excellence to Total AMACOM \|2003-01-28 \| ISBN: 0814407595 \| 256 pages \| PDF \| 1.2MB Developed by Motorola and popularized by Jack Wel ...

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