Tao Of Loyalty rar (0761935541)

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Ajit Rao, "The Tao of Loyalty: Winning With Employees"

In today s business environment, people, rather than products, technology, and processes are increasingly becoming the most crucial factor in differentiating profitable organizations from those that are not. It is, therefore, important to understand employee commitment and loyalty in organizations. This book begins by defining loyalty, the types of loyalty (emotional and behavioral), and how these can be measured and interpreted. In a lucid and interactive manner, author Ajit Rao discusses the potency of combining the two types of loyalty to segment employees into different categories which can then yield loyalty rankings. He also details the elements that can be tweaked and managed to impact on the loyalty scores of an employee. The author concludes with the processes involved in building accountability in order to ensure that everyone in the organization is aligned to, and expends energy in, building employee loyalty. Providing as it does powerful techniques that help understand employee loyalty as also a clear direction for enhancing it, this book will be invaluable for senior executives, human resource professionals, as well as anybody who manages people in the corporate world, especially those in the services sectors and in the new economy industries.

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	Business The Customer Loyalty Solution : What Works (and What Doesn't) in Customer Loyalty Programs The Customer Loyalty Solution : What Works (and What Doesn't) in Customer Loyalty ProgramsMcGraw-Hill; 1 edition \| ISBN: 0071363661 \| 336 pages \| February 20, 2003 \| PDF \| 2 MbDatabase marketing is today's most powerful tool for designing c ...
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	Business/Investing Harvey Thompson - Who Stole My Customer? Winning Strategies for Creating and Sustaining Customer Loyalty Harvey Thompson - Who Stole My Customer? Winning Strategies for Creating and Sustaining Customer LoyaltyFT Press \| 2004 \| ISBN: 0131453564 \| Pages: 224 \| PDF \| 1.09 MBMany businesses find themselves asking: "Who's stealing my customers? Why ...
	Economics/Finances Global Diversity: Winning Customers and Engaging Employees Within World Markets Ernest Gundling, Anita Zanchettin, "Global Diversity: Winning Customers and Engaging Employees Within World Markets"Nicholas Brealey Publishing \| 2006-10-15 \| ISBN: 190483809X \| 328 pages \| PDF \| 5,1 MBMastering global business requires ...
	Technical Who Stole My Customer?? Winning Strategies for Creating and Sustaining Customer Loyalty ISBN: 0131453564 Publisher: FT Press Author: Harvey ThompsonDescription:Many businesses find themselves asking: "Who's stealing my customers? Why is it happening? How can I stop it?" Who Stole My Customer? has the answers. It's a complete g ...
	Scoring Points: How Tesco Is Winning Customer Loyalty Clive Humby, Terry Hunt "Scoring Points: How Tesco Is Winning Customer Loyalty"Kogan Page \| 2004-03-01 \| ISBN: 074943578X \| 276 pages \| PDF \| 1,2 MBLaunched in 1995, Tesco Clubcard is the world's most successful retail loyalty scheme. Since ...

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	Business The Customer Loyalty Solution : What Works (and What Doesn't) in Customer Loyalty Programs The Customer Loyalty Solution : What Works (and What Doesn't) in Customer Loyalty ProgramsMcGraw-Hill; 1 edition \| ISBN: 0071363661 \| 336 pages \| February 20, 2003 \| PDF \| 2 MbDatabase marketing is today's most powerful tool for designing c ...
	Business/Investing How to Manage Problem Employees: A Step-by-Step Guide for Turning Difficult Employees into High Performers Glenn Shepard “How to Manage Problem Employees: A Step-by-Step Guide for Turning Difficult Employees into High Performers" Wiley \| 2005-07-29 \| ISBN: 0471730432 \| 198 pages \| PDF \| 1,3 MB There was a time when people were committed to ...
	Business/Investing Harvey Thompson - Who Stole My Customer? Winning Strategies for Creating and Sustaining Customer Loyalty Harvey Thompson - Who Stole My Customer? Winning Strategies for Creating and Sustaining Customer LoyaltyFT Press \| 2004 \| ISBN: 0131453564 \| Pages: 224 \| PDF \| 1.09 MBMany businesses find themselves asking: "Who's stealing my customers? Why ...
	Economics/Finances Global Diversity: Winning Customers and Engaging Employees Within World Markets Ernest Gundling, Anita Zanchettin, "Global Diversity: Winning Customers and Engaging Employees Within World Markets"Nicholas Brealey Publishing \| 2006-10-15 \| ISBN: 190483809X \| 328 pages \| PDF \| 5,1 MBMastering global business requires ...
	Technical Who Stole My Customer?? Winning Strategies for Creating and Sustaining Customer Loyalty ISBN: 0131453564 Publisher: FT Press Author: Harvey ThompsonDescription:Many businesses find themselves asking: "Who's stealing my customers? Why is it happening? How can I stop it?" Who Stole My Customer? has the answers. It's a complete g ...
	Scoring Points: How Tesco Is Winning Customer Loyalty Clive Humby, Terry Hunt "Scoring Points: How Tesco Is Winning Customer Loyalty"Kogan Page \| 2004-03-01 \| ISBN: 074943578X \| 276 pages \| PDF \| 1,2 MBLaunched in 1995, Tesco Clubcard is the world's most successful retail loyalty scheme. Since ...

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