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顾客满意度专题讲座顾客满意度是评价企业质量管理体系业绩的重要手段。为此，要科学确定顾客满意度的指标和满意度的级度并对顾客满意度进行测量监控和分析，才能进一步改进质量管理体系。引 言以顾客为关注焦点”，是ＩＳＯ９０００族标准２０００版对１９９ ... Tags : 满意度 创远 客户 , Posted on 2010-04-27 | |
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