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Tutorial Service-orientiertes IT-Management: ITIL-Best-Practices und Fallstudien
Posted on 2010-06-20
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More Rüdiger Zarnekow, Axel Hochstein, Walter Brenner, "Service-orientiertes IT-Management: ITIL-Best-Practices und Fallstudien" Unternehmen konzentrieren sich wieder verstärkt auf die Kosteneffektivität ihrer IT-Abteilungen. Dabei steht die Kundenzufriedenheit im Vordergrund. Die Transformation von einer technologieorientierten IT-Abteilung zu einem kundenorientierten IT-Dienstleister kann nur durch ein Service-orientiertes IT-Management gewährleistet werden. Diesem Thema nähert sich das Buch von zwei Seiten: Neben einer strukturierten Beschreibung von Best Practices ? basierend auf der IT Infrastructure Library (ITIL) ? werden Fallstudien aus der Praxis zum Thema Service-orientiertes IT-Management vorgestellt. Download Not all books ... appear on the homepage. In order not to miss many of them follow ebooks section (see top of each page on AH)
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