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Business/Investing Business Analysis Techniques: 72 Essential Tools for Success
Business/Investing Preventing Workplace Theft: They're Stealing from You
Business/Investing Be Your Own Coach: Your Pathway to Possibility
Business/Investing Conferences and Conventions, Second Edition: A global industry (Events Management) (repost)
Business/Investing Management, 6th Edition
Business/Investing Mobile Service Innovation and Business Models (Repost)
Business/Investing Reconfiguring Knowledge Production: Changing Authority Relationships in the Sciences and their Consequences
Business/Investing Accepted! 50 Successful College Admission Essays, 3 Edition (Repost)
Business/Investing Current Issues in Islamic Banking and Finance: Resilience and Stability in the Present System
Business/Investing Power of An Hour (Repost)
Business/Investing Boards That Deliver (Repost)
Business/Investing Jrgen R. Grote, Achim Lang, Volker Schneider - Organized Business Interests in Changing Environments
Business/Investing Green Business - das Milliardengeschäft: Nach den Dot-coms kommen jetzt die Dot-greens (repost)
Business/Investing Forex Shockwave Analysis (repost)
Business/Investing IPO and Equity Offerings (Securities Institute Global Capital Markets) (Repost)
Business/Investing Careers for Self-Starters & Other Entrepreneurial Types
Business/Investing David Mercer "Building Online Stores with osCommerce: Professional Edition" (repost)
Business/Investing An Annotated Timeline of Operations Research: An Informal History (Repost)
Business/Investing Economic Development, 4th Edition (Repost)
Business/Investing Positioning: The Battle for Your Mind, 20th Anniversary Edition
Business/Investing Preventing Workplace Theft: They're Stealing from You
Business/Investing Be Your Own Coach: Your Pathway to Possibility
Business/Investing Conferences and Conventions, Second Edition: A global industry (Events Management) (repost)
Business/Investing Management, 6th Edition
Business/Investing Mobile Service Innovation and Business Models (Repost)
Business/Investing Reconfiguring Knowledge Production: Changing Authority Relationships in the Sciences and their Consequences
Business/Investing Accepted! 50 Successful College Admission Essays, 3 Edition (Repost)
Business/Investing Current Issues in Islamic Banking and Finance: Resilience and Stability in the Present System
Business/Investing Power of An Hour (Repost)
Business/Investing Boards That Deliver (Repost)
Business/Investing Jrgen R. Grote, Achim Lang, Volker Schneider - Organized Business Interests in Changing Environments
Business/Investing Green Business - das Milliardengeschäft: Nach den Dot-coms kommen jetzt die Dot-greens (repost)
Business/Investing Forex Shockwave Analysis (repost)
Business/Investing IPO and Equity Offerings (Securities Institute Global Capital Markets) (Repost)
Business/Investing Careers for Self-Starters & Other Entrepreneurial Types
Business/Investing David Mercer "Building Online Stores with osCommerce: Professional Edition" (repost)
Business/Investing An Annotated Timeline of Operations Research: An Informal History (Repost)
Business/Investing Economic Development, 4th Edition (Repost)
Business/Investing Positioning: The Battle for Your Mind, 20th Anniversary Edition
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Business/Investing Service ist Sexy!: So machen Sie die Leistungen Ihres Unternehmens noch attraktiver
Posted on 2010-03-16
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More Johann Beck, Norbert Beck, "Service ist Sexy!: So machen Sie die Leistungen Ihres Unternehmens noch attraktiver" Rezension Service ist die Art, wie Unternehmen sich ihre Kunden vom Leib halten. Das lehrt die Erfahrung: kryptische Auswahlmenüs am Telefon, apathische Mitarbeiter, E-Mails, die im Orkus versinken. Dabei ist guter Service gar nicht so schwierig, meinen Johann und Norbert Beck. Und er lohnt sich, denn er verwandelt Laufkundschaft in eine treue Fangemeinde. Service ist für die Autoren eine Frage der Organisation, vor allem aber der Haltung und des Ideenreichtums. Es geht dabei um den Willen und die Fähigkeit, die Bedürfnisse des Kunden zu erfüllen und ihn emotional anzusprechen. Im Buch steht zwar wenig Neues zum Thema, es ist aber sehr praxisnah und unterhaltsam geschrieben. Allerdings bekäme es dem Gesamteindruck des Buches besser, würde nicht ein Beispiel dem anderen folgen. Mitunter erweckt es den Anschein, als wollten die Autoren endlich all ihre, durchaus gelungenen, Anekdoten irgendwo unterbringen. Nach Meinung von getAbstract ist das Buch für Führungskräfte und Mitarbeiter aller Hierarchieebenen mit direktem Kundenkontakt geeignet. Not all books ... appear on the homepage. In order not to miss many of them follow Download Link (Ebooks section) (see top of each page on AH) and visit too :)
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