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How to Measure Customer Satisfaction

Posted on 2010-03-16




Name:How to Measure Customer Satisfaction
Author:Nigel Hill, John Brierley, Rob MacDougall
Publisher:Gower Publishing, Ltd.
Publish Date:2003
Language:English
File size:1.8 Mb
   How to Measure Customer Satisfaction

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  • Author: Nigel Hill, John Brierley, Rob MacDougall
  • Publisher: Gower Publishing, Ltd.
  • Publish Date: 2003
  • ISBN: 056608595X


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(Author), (Author), (Author) Written by three leading practitioners, this is a practical guide to running an effective customer satisfaction measurement programme. The book also covers ways of gaining understanding and ownership of the CSM programme throughout the organisation.
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