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Customer Satisfaction Measurement for ISO 9000: 2000
Posted on 2010-03-15
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More This book attempts to redefine the importance of the customer in terms of how their input can be used proactively and creatively for quality improvement...I found the book as a whole an easy, interesting read, being logically structured and well presented.....with the worked examples and commentary proving thought-provoking, uncomplicated and well structured Easy-Share Mirror
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