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Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods, Second Edition

Posted on 2010-03-16




Name:Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods, Second Edition
ASIN/ISBN:087389362X
Author:Bob E. Hayes
Publisher:American Society for Quality
Publish Date:1998
Language:English
Pages:278
File size:30.3 Mb
   Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods, Second Edition

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  • Author: Bob E. Hayes
  • Publisher: American Society for Quality
  • Publish Date: 1998
  • ISBN: 087389362X
  • Pages: 278
Measuring Customer Satisfaction: Survey Design, Use, and Statistical analysis methods;Bob E. Hayes This second edition of the text provides detailed information on how to construct, evaluate and use questionnaires for measuring customer satisfaction levels.
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