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Lectures on Numerical Methods in Bifurcation Problems
Methods for Finding Zeros in Polynomials
Lectures on Stochastic Flows and Applications
Educational Psychology by Edward L. Thorndike
The Last Days of Tolstoy by V. G. Chertkov
Globalization and Responsibility
Lectures on Siegel Modular Forms and Representation by Quadratic Forms
Lectures on Topics In One-Parameter Bifurcation Problems
History of the Incas by Pedro Sarmiento de Gamboa
Linear Algebra: Theorems and Applications
Lectures on Stochastic Differential Equations and Malliavin Calculus
A Short Biographical Dictionary of English Literature
Lectures on Sieve Methods and Prime Number Theory
Dollars and Sense by William Crosbie Hunter
The Theory of the Theatre by Clayton Hamilton
The Mathematics of Investment
Occupiers of Wall Street: Losers or Game Changers
The Solution of the Pyramid Problem
Lectures on Moduli of Curves
Walden by Henry David Thoreau
Methods for Finding Zeros in Polynomials
Lectures on Stochastic Flows and Applications
Educational Psychology by Edward L. Thorndike
The Last Days of Tolstoy by V. G. Chertkov
Globalization and Responsibility
Lectures on Siegel Modular Forms and Representation by Quadratic Forms
Lectures on Topics In One-Parameter Bifurcation Problems
History of the Incas by Pedro Sarmiento de Gamboa
Linear Algebra: Theorems and Applications
Lectures on Stochastic Differential Equations and Malliavin Calculus
A Short Biographical Dictionary of English Literature
Lectures on Sieve Methods and Prime Number Theory
Dollars and Sense by William Crosbie Hunter
The Theory of the Theatre by Clayton Hamilton
The Mathematics of Investment
Occupiers of Wall Street: Losers or Game Changers
The Solution of the Pyramid Problem
Lectures on Moduli of Curves
Walden by Henry David Thoreau
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Learning Points: 80 Activities and Actions for Call Center Excellence (Learning Points)
Posted on 2010-04-13
|
Author: Peter Garber
Publisher: HRD Press, Inc. (2004) Binding: Paperback, 112 pages pricer: $34.95 ISBN-10: 0874258073 editorialreviews 80 fun and effective activities that teach your employees the unique principles of call left customer service Learning Points: 80 Activities and Actions for Call left Service Excellence Organizations with call centers are on the cutting-edge of an exciting and dynamic technological revolution that is taking place in customer service today. To succeed, your employees must understand the principles of call left customer service and how to apply them in an increasingly complex and challenging environment. With Learning Points: 80 Activities and Actions for Call left Service Excellence, you can prepare your employees to successfully meet the requirements of all the customers who call into your left. These fun, engaging, and easy-to-use activities provide a variety of ways to learn more about call left customer service and how to satisfy callers¡¯ heightened expectations. In just minutes, your employees will gain insights, tips, and guidance that will enable them to¡ ? Build rapport on the telephone ? Take time to really understand the customer ? Use technology, customer information, and other tools of their trade effectively ? Provide solutions to customers, not more problems ? Support their team and contribute to its success however they can ? Help other team members by sharing information ? Respond to problems in ways that ensure they keep the customer¡¯s business checked checked checked
Rating:
2.5 out of 5 by Book123 |
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