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Business/Investing Kai Yang - Design for Six Sigma for Service

Posted on 2010-03-16




Name:Business/Investing Kai Yang - Design for Six Sigma for Service
ASIN/ISBN:0071445552
Language:English
File size:1.93 Mb
Publish Date: 2005
ISBN: 0071445552
Pages: 512
File Type: PDF
File Size: 1.93 MB
Other Info: McGraw-Hill Professional
   Business/Investing Kai Yang - Design for Six Sigma for Service

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Kai Yang - Design for Six Sigma for Service

The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.

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