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ITIL V3 capability module operational support and analysis : exam prep study guide...
Posted on 2011-04-16
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More Tim Malone, Ivanka Menken, Gerard Blokdijk, "ITIL V3 capability module operational support and analysis : exam prep study guide : how to pass on your first try : ensure your ITIL certification now with study notes and ITIL practice questions & exam tips." Self-study ITIL V3 Service Capability OSA Certification Exam prep guide, including: all V3 processes, inputs & outputs; exam topics; insider secrets; complete explanations of all ITIL V3 subjects; test tricks & tips; sample questions & exercises.
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