Business/Investing Individual and Organizational Perspectives on Emotion Management and Display, Volume 2 (0762313102)

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Individual and Organizational Perspectives

The theme of this volume, Individual and Organizational Perspectives on Emotion Management and Display, concerns the management by organizations of the emotions of employees and the effects on individuals. It begins by looking at the effective self-management of emotion and how leaders can use emotions, intelligently and sometimes paradoxically, to foster effective personal and team outcomes, and goes on to examine the nature of emotionally charged incidents between employees and supervisors.

The effective management of emotion is particularly relevant to organizational outcomes in service organizations. Specific chapters look at emotion work performed by employees in hospitality and healthcare organizations, and others consider the role that culture plays in the perceptions of service workers regarding emotion work. Others examine the critical interplay between characteristics of employees, organizational practices, and the emotions that customers experience when service encounters go awry. Finally the volume comes full circle in an examination of how the thinking strategies individuals use can foster "adaptive emotions" and more emotionally intelligent, constructive responses to workplace stressors.

* This book features a selection of the best papers presented at the 4th International Conference on Emotions and Organizational Life (London, UK, June, 2004)

* Represents a cross-section of cutting-edge research in the field

* Includes contributions from established leading scholars as well as the 'rising stars' in the field

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	Technical Work and Life Integration: Organizational, Cultural, and Individual Perspectives Author: Ellen Ernst Kossek, Susan J. LambertPublisher: Lawrence Erlbaum AssociatesPublish Date: 22 November, 2004ISBN: 0805846166
	Nonfiction Work and Life Integration Organizational Cultural and Individual Perspectives Series in Applied Psychology
	Programming Work and Life Integration: Organizational, Cultural, and Individual Perspectives (Lea's Organization and Management) Work and Life Integration: Organizational, Cultural, and Individual Perspectives (Lea's Organization and Management)Lawrence Erlbaum; 1 edition \| ISBN: 0805846158 \| 600 pages \| November 5, 2004 \| PDF \| 36 MbDescription: Work-family research ...
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	Family & Home Work and Life Integration: Organizational, Cultural, and Individual Perspectives (Repost) Work and Life Integration: Organizational, Cultural, and Individual Perspectives Publisher: Lawrence Erlbaum \| ISBN: 0805846166 \| edition 2004 \| PDF \| 600 pages \| 34,36 mbWork-family researchers have had much success in encouraging both or ...
	Law & Politics Lyrics: Work and Life Integration: Organizational, Cultural, and Individual Perspectives (Lea Author: Publisher: Lawrence Erlbaum (2004)Binding: Paperback, 600 pagespricer: $54.00ISBN-10: 0805846166editorialreviewsWork-family researchers have had much success in encouraging both organizations and individuals to recognize the importa ...

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