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Individual and Organizational Perspectives on Emotion Management and Display, Volume 2 (Research on Emotion in Organizations)
Posted on 2010-04-28
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Publisher: JAI Press (2006) Binding: Hardcover, 356 pages pricer: $94.95 ISBN-10: 0762313102 editorialreviews Affect and emotion have been recognized as important factors in understanding behavior in organizations, as evidenced by the increasing frequency of special journal issues, themed conferences, and books and articles devoted to the topic. The articles in this volume represent a selection of the best papers presented at the fourth The theme of this volume, The effective management of emotion is particularly relevant to organizational outcomes in service organizations. Specific chapters look at emotion work performed by employees in hospitality and healthcare organizations, and others consider the role that culture plays in the perceptions of service workers regarding emotion work. Others examine the critical interplay between characteristics of employees, organizational practices, and the emotions that customers experience when service encounters go awry. Finally the volume comes full circle in an examination of how the thinking strategies individuals use can foster "adaptive emotions" and more emotionally intelligent, constructive responses to workplace stressors. * This book features a selection of the best papers presented at the 4th International Conference on Emotions and Organizational Life (London, UK, June, 2004) * Represents a cross-section of cutting-edge research in the field * Includes contributions from established leading scholars as well as the 'rising stars' in the field
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