English
Deutsch
Français
简体中文
繁體中文
Categories
Study
Novel
Nonfiction
Health
Tutorial
Entertainment
Business
-- Economics/Finances
-- Business/Investing
-- Internet Markting
-- Economic Management
Magazine
Arts & Design
Audiobooks & Video Training
Cultures & Languages
Family & Home
Law & Politics
Lyrics & Music
Software Related
eBook Torrents
Uncategorized
Share With Friends
Archive by Date
2012-08-05
2012-08-04
2012-08-03
2012-08-02
2012-08-01
2012-07-31
2012-07-30
2012-07-29
2012-07-28
Search Tag
Newest
Business/Investing Preventing Workplace Theft: They're Stealing from You
Business/Investing Be Your Own Coach: Your Pathway to Possibility
Business/Investing Conferences and Conventions, Second Edition: A global industry (Events Management) (repost)
Business/Investing Management, 6th Edition
Business/Investing Mobile Service Innovation and Business Models (Repost)
Business/Investing Reconfiguring Knowledge Production: Changing Authority Relationships in the Sciences and their Consequences
Business/Investing Accepted! 50 Successful College Admission Essays, 3 Edition (Repost)
Business/Investing Current Issues in Islamic Banking and Finance: Resilience and Stability in the Present System
Business/Investing Power of An Hour (Repost)
Business/Investing Boards That Deliver (Repost)
Business/Investing Jrgen R. Grote, Achim Lang, Volker Schneider - Organized Business Interests in Changing Environments
Business/Investing Green Business - das Milliardengeschäft: Nach den Dot-coms kommen jetzt die Dot-greens (repost)
Business/Investing Forex Shockwave Analysis (repost)
Business/Investing IPO and Equity Offerings (Securities Institute Global Capital Markets) (Repost)
Business/Investing Careers for Self-Starters & Other Entrepreneurial Types
Business/Investing David Mercer "Building Online Stores with osCommerce: Professional Edition" (repost)
Business/Investing An Annotated Timeline of Operations Research: An Informal History (Repost)
Business/Investing Economic Development, 4th Edition (Repost)
Business/Investing Positioning: The Battle for Your Mind, 20th Anniversary Edition
Useful Links
Business/Investing Global Call Centers: Achieving Outstanding Customer Service Across Cultures and Time Zones
Posted on 2010-03-16
|  |
More Erik Granered "Global Call Centers: Achieving Outstanding Customer Service Across Cultures and Time Zones" Companies around the world have joined the global services revolution. The financial benefits of outsourcing customer service call centers are well known. Brilliant technology makes the transition seamless. And yet, missing a single key ingredient, outsourcing is unlikely to succeed. That missing element is culture. Global Call Centers is the first book of its kind, guiding businesses to outstanding customer service by addressing fundamental cultural factors. Erik Granered, a pioneer in cross-cultural call left training programs, shows how customer expectations vary around the world and how those expectations are magnified over the telephone, where other communication cues are lost. Through compelling, often amusing, and very human examples as well as practical training tips, managers and agents alike can achieve much-needed cultural literacy—and, in turn, provide outstanding customer service worldwide. Download FREE: >>> Download many interesting free eBooks HERE <<<
Rating:
2.5 out of 5 by Book123 |
| Download Links | |
| Server | Status |
|---|---|
| Direct Download Link 1 | Alive |
| Direct Download Link 2 | Alive |
| Download Link (Uploading.com) | Alive |
| Download Link (Depositfiles.com) | Alive |
|
Buy This Book at Best Price >> | |
Related Articles
 | Economics/Finances Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service David L. Butler "Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service"Butterworth-Heinemann | 2004-03-31 | ISBN: 0750676841 | 178 pages | PDF | 1 MB'Bottom-Line Call Center Management break ... |
 | Business/Investing Susan Nash, Derek Nash - Deliver Outstanding Customer Service Susan Nash, Derek Nash - Deliver Outstanding Customer ServiceHow to Books | 2002 | ISBN: 1857037839 | Pages: 240 | PDF | 1.28 MBThis guide to customer service introduces a service management model that saves time and money by providing info ... |
 | Business/Investing Ken Welsh - Happy About Customer Service?: Creating a Culture of Customer Service Excellence Ken Welsh - Happy About Customer Service?: Creating a Culture of Customer Service ExcellenceHappy About | 2008 | ISBN: 160005093X | Pages: 104 | PDF | 1.03 MBWe live in an affluent world. A world with a multitude of choices and innumerable ... |
 | Technical Call Centers For Dummies Author: R‚al BergevinPublisher: For Dummies (May 18, 2005)ISBN: 0470835494Pages: 384Product DescriptionA fun and simple guide to improving call center management and responseCall Centers For Dummies serves as the ideal resource for call ce ... |
| Technical Deliver Outstanding Customer Service (How to) ISBN: 1857037839 Publisher: How to Books Author: Susan Nash, Derek NashDescription:This guide to customer service introduces a service management model that saves time and money by providing information, skills and techniques to raise compe ... |
 | 50 Activities for Achieving Excellent Customer Service 50 Activities for Achieving Excellent Customer ServiceHRD Press | 2003 | ISBN: 0874257379 | Pages: 275 | PDF | 5.17 MBThis resource manual provides:Activities that are sensitive to the new revolution taking place in customer service and mee ... |
Comments (0)
