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Business/Investing Gerald Corbae, Jacob B. Jensen - Marketing 2.0: Strategies for Closer Customer Relationships

Posted on 2010-03-16




Name:Business/Investing Gerald Corbae, Jacob B. Jensen - Marketing 2.0: Strategies for Closer Customer Relationships
ASIN/ISBN:3540002855
Language:English
File size:1.06 Mb
Publish Date: 2003
ISBN: 3540002855
Pages: 151
File Type: PDF
File Size: 1.06 MB
Other Info: Springer
   Business/Investing Gerald Corbae, Jacob B. Jensen - Marketing 2.0: Strategies for Closer Customer Relationships



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Gerald Corbae, Jacob B. Jensen - Marketing 2.0: Strategies for Closer Customer Relationships

The dynamic changes in the market and the competitive environment demand a reorientation of marketing strategies. Developing and cultivating direct customer relationships and building customer trust are becoming key success factors. With new technologies such as broadband internet and mobile communication, companies are able to create closer dialogs with key customers. These new technologies will have far-reaching consequences for marketing, sales and customer service. This book analyses the enduring changes marketing is undergoing and present the four most important new concepts: Holistic brand management, customer relationship marketing, real-time marketing and multi-channel marketing. The text is accompanied by selected case studies from all over the world.

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