Business/Investing Developing Knowledge-Based Client Relationships, The Future of Professional Services (0750671858)

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Ross Dawson, "Developing Knowledge-Based Client Relationships, The Future of Professional Services (Knowledge Reader)"

The publication of this book heralds a new field of management, thought and practice. The advocates of the 'knowledge economy' have to date focused almost exclusively on how managers can increase the internal productivity of their knowledge assets and intellectual capital. The important next step is understanding that a large and rapidly increasing proportion of the value of business transactions is in knowledge itself. Once this is recognized, managers must devote their attention to how to maximize the value of that knowledge to customers, and tie that directly to developing enduring and profitable relationships.

Developing Knowledge-Based Client Relationships guides the reader to understanding the increasing importance of information and knowledge in business transactions and client relationships. It then goes on to present in an extremely practical fashion what knowledge organizations can do to enhance the value of the knowledge they deliver to clients and use that to develop profitable relationships. This is done by presenting underlying theoretical framework, a variety of tools for structuring relationships and presenting knowledge to clients, and numerous case studies and examples of firms which have implemented these concepts successfully.

Fills a gap in present knowledge literature in the customer knowledge area

Practical tools and effective case studies with world-recognized companies

Shows how knowledge organizations of all kinds can increase their competitive edge by adding value to their clients

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	Technical The Semantic Web : A Guide to the Future of XML, Web Services, and Knowledge Man Author: Michael C. Daconta, Leo J. Obrst, Kevin T. SmithPublisher: John Wiley &amp; SonsPublish Date: 19 May, 2003ISBN: 0471432571
	Technical The Semantic Web A.Guide To The Future Of XML Web Services And Knowledge Management
	Technical The Semantic Web A Guide to the Future of XML Web Services and Knowledge Management
	Business Developing Knowledge-Based Client Relationships: Leadership in Professional Services, Second Edition ?Developing Knowledge-Based Client Relationships: Leadership in Professional Services, Second Edition?Ross Dawson \| Butterworth-Heinemann \| ISBN 0750678712 \| 2 edn (May 20, 2005) \| 416 pages \| PDF \| 1.3 Mb Developing Knowledge-Based Client ...
	EBook Torrents Future of XML, Web Services, and Knowledge Management
	Programming The Semantic Web: A Guide to the Future of XML, Web Services, and Knowledge Management Publisher: WileyLanguage: EnglishISBN: 0471432571Paperback: 312 pagesData: May 30, 2003Format: CHMDescription: "...It is perfectly pitched at the level of computer-literate managers..." - (8 Mb)

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